Customer Solutions Specialist - Remote

R-Zero Systems Hartford , CT 06101

Posted 2 weeks ago

R-Zero is the worlds first bio-safety company dedicated to making the spaces we all live, work and play safer and clinically clean. We are Utah based company and our employees are a work from home culture first.

Weve developed a suite of solutions designed to greatly reduce the staggering damage each one of those viruses causes to our health and the health of our economy. Were establishing a new standard for public health. One to address and overcome the challenges we face today and in the future. We thoughtfully design the most effective technologies and protocols to reduce our world of deadly pathogenstoday and forever.

We recently raised venture funding from leading investors and are building out a team. We are now seeking enthusiastic Customer Solutions Specialists to join the R-Zero Team. In this position, you will work with our prospective and actual clients for them to acquire, adopt and integrate R-Zero technology and services, in order to achieve a higher efficacy and productivity with all their infection prevention measures.

Requirements

You must be a customer-focused collaborator, with the strong ability to quickly assess and analyze unique customer requirements and needs, develop and communicate the necessary solutions, knowledge and support, in order to help our customers better address their needs, exceed their expectations and solve their issues.

In your role, you will also respond to any types of requests for support, develop and manage ongoing training programs, and work closely with other R-Zero team members to develop an extensive knowledge database for our R-Zero staff and customers. You will collect and analyze important customer and competitive information and work closely with the product development and sales teams to define our future product roadmap and improve our sales process.

Are you ready to help us create a new standard in infection prevention? Are looking for a great opportunity for career advancement in a fast-growing company and enjoy engaging with our customers?

Benefits

We offer a rich benefit plan for our employees at 100% paid healthcare coverage, discretionary time off, work from home first remote culture, EEO focus, and part of a growing impactful well funded start-up.

We are not accepting applicants from recruiters at this time.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
DRG Appeals Lead US Remote

Unitedhealth Group Inc.

Posted 2 days ago

VIEW JOBS 1/15/2021 12:00:00 AM 2021-04-15T00:00 Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. You'll join a high caliber team where you're assisting, educating, problem-solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work.(sm) The DRG Appeals Lead utilizes subject matter expertise in DRG auditing to review and provide response to appeals. By partnering with the original auditor, review medical records, and other information to author a rebuttal or agreement with the facility. This person will be instrumental in providing coaching and education to our remote team DRG Validation Specialists utilizing core coding and medical information science. We are seeking self-motivated, solution oriented and skilled problem solver who provides written documentation in under tight deadlines. As a DRG Appeals Lead, you will derive key insights from the appeals and provide guidance and direction to fellow auditors across our business. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. Training will be conducted virtually from your home. * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/ Primary Responsibilities: * Analyze scope and resolution of DRG Appeals * Respond to Level one, two or higher appeals. * Perform complex conceptual analyses * Identifies risk factors, comorbidities', and adverse events, to determine if overpayment or claim adjustment is needed. * Reviews governmental regulations and payer protocols and / or medical policy to recommend appropriate actions * Researches and prepares written appeals * Exercises clinical and/or coding judgment and experience * Collaborates with existing auditors, quality and leadership team to seek to understand, and review medical records pertaining to impacted claims. * Navigates through web-based portals and independently utilizes other online tools and resources including but not limited to word, adobe, excel * Serve as a key resource on complex and / or critical issues and help develop innovative solutions * Define and document / communicate business requirements You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * Bachelor's Degree in nursing * Certified Coding Specialist or ability to obtain it within 1 year of employment * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications: * Coding experience within the healthcare industry * 3+ years of experience in DRG Coding and appeals writing Soft Skills: * Strong organizational and communications skills. * Ability to conduct training and SOP's documents and teaching 1:1, as well in small group settings. UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. Some of the steps we've taken to ensure employee well-being include: * Transitioned our new hire training classes to be conducted virtually * Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19 * Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time * Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices * Fully cover the COVID-19 healthcare costs for our employees * Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth group, health care, UnitedHealth care, optum, DRG, Lead, coding, quality, appeals, audit, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately Unitedhealth Group Inc. Hartford CT

Customer Solutions Specialist - Remote

R-Zero Systems