Customer Solutions Specialist - Energy Efficiency

EWEB is seeking a Customer Solutions Specialist (CSS) I, II, or III to join our high-performing Customer Solutions team. The CSS position may include work across residential, commercial, and industrial sectors.

Assigned work will depend on the applicant's proficiency, knowledge, expertise, and business needs. This position focuses helping our customers with energy efficiency improvements by performing energy assessments on selected sites, identifying needs, recommending efficiency improvements and solutions, processing project incentives, providing support during projects, and consistently delivering outstanding customer service. We're looking for someone who can identify project opportunities and assist customers, with strong skills in the following areas: HVAC, building controls, lighting, building envelope, solar, home weatherization, and other energy efficiency and conservation best practices.

The Customer Solutions team assists EWEB's customers with energy and water conservation, retail programs, loans, rebates, bill assistance, and related customer service. We work independently and collaboratively on a wide variety of public-facing programs, and we are passionate about energy, water, and public service.

First review of applications will take place on Monday, July 22, 2024. Interested candidates are encouraged to apply promptly.

Examples of key job duties for each CSS position level are listed below. All CSS positions are responsible for managing energy efficiency projects from start to finish.

Customer Solutions Specialist I:

• Performs basic technical analysis for building systems.

• Performs on-site energy audits of buildings to compile building characteristics data including building structure, HVAC systems, lighting systems, equipment, appliances, and viability of renewable technologies.

• Responds to a wide varied of customer inquiries; investigates and resolves billing questions and complaints.

Customer Solutions Specialist II:

• Conducts and oversees completion of technical analyses on customer facilities and equipment; identifies solutions and recommends improvements.

• Provides technical assistance and information to customers and the general public regarding practical application of a variety of energy technologies and utility services.

• Prepares moderately complex reports regarding energy audits and analysis.

Customer Solutions Specialist III:

• Prepares complex reports regarding energy analysis. Prepares grants.
  
  Performs energy assessments to include simple pay back, life cycle cost analysis, and simple savings/return on investments ratios. Delivers presentations and replies to questions from developers, consultants, contractors, and owners.

• Performs technical energy analyses of complex residential, commercial, and/or industrial facilities, systems, processes, and equipment. Partners with engineers to apply a variety of analysis and computer modeling methods and to develop monitoring and testing plans. Analyzes data, independently problem solve solutions, and prepare reports and contracts.

• Performs technical review of energy proposals from contractors, developers, and consultants.

The CSS position calls for a strong attention to detail, organizational skills, the ability to effectively manage multiple projects and priorities, and a commitment to being a flexible and supportive team player. The successful candidate will also have experience or knowledge in some or all of the following areas:

• Technologies used in energy efficiency, renewable energy, and demand response programs.

• Terminology, components, materials, techniques, and procedures specific to the utility industry, the construction industry, and building science development.

• Federal, state, regional, and utility energy management programs.

• Heat transfer, lighting technology, appliances and electrical equipment, HVAC system types, building controls, building envelope, domestic hot water systems, and operating efficiencies.

Starting Salary

The starting level and annual salary for this position is commensurate with the selected candidate's knowledge, skills, education, and experience as relates to the position.

CSS I: $66,388.62 - $79,986.29

CSS II: $73,193.45 - $88,184.88

CSS III: $79,362.95 - $99,203.69

EWEB intends to fill two positions at the I, II, and/or III levels. In the supplemental application questions, please indicate the position level that most closely matches your experience and education.

Experience and Education Requirements

Equivalency: Candidates who do not meet all of the minimum qualifications but whose application materials demonstrate equivalent relevant experience, skills, and ability to excel in similar roles are encouraged to apply.

We understand that valuable experience can be gained through various avenues, and we value diverse experiences and unique perspectives. EWEB will consider a combination of relevant education and experience that demonstrates the necessary knowledge, skills, and abilities for the position.

Minimum Experience:

CSS I: No prior work experience required.

CSS II: Two years of directly related experience in energy management, energy analysis, or building systems design.

CSS III: Four years of directly related experience in energy management, energy analysis or building systems design.

Minimum Education:

CSS I & II: Associate's degree in Energy Management, Engineering, or a related technical field.

CSS III: Associate's degree in Energy Management, Engineering, or a related technical field. Training in building mechanical or electrical systems and equipment, residential, commercial/industrial process energy use, and energy analysis methods.

Desirable education, experience, training, and certifications:

Certified Energy Manager (CEM), Leadership for Energy Efficient Design (LEED), or other relevant certifications.

Please Note: The application for this posting includes supplemental questions.

Your responses will be scored and used to determine if you will move to the next step of the selection process. Please provide detailed answers to each question. Applications may be rejected if incomplete.

Additional Requirements

Valid Driver License: Yes, or the ability to obtain one within 30 days of appointment.

Post-offer background check required: Yes

Post-offer drug test required: No

Post-offer physical/functional test required: No

Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.

Work Location/Telecommuting

This position is based in Eugene, Oregon and has been approved for a remote/telecommuting work arrangement with occasional onsite meetings at our operations center. This position requires site visits to customers within EWEB's service area. The selected candidate must reside in the state of Oregon.

Why Choose EWEB?

EWEB values total worker health both at work and at home and provides a robust compensation & benefits package

• Read more about our benefits.

EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged.

EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union. We consistently rank within the top healthiest employers in the Oregon!

Founded in 1911, EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area.

As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers.

Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values:

• SAFE: We value the safety, physical and psychological wellness, of our workforce and the public, the security and integrity of cyber assets and data, and the protection of our customers' assets.
• RELIABLE: We value the ongoing continuous on-demand delivery of drinking water and electricity, and the dependability of our response to our customers.
• AFFORDABLE: We value and respect our customer-owners' financial resources by making wise investments and controlling costs and rates.
• ENVIRONMENTAL: We value the prudent and sustainable stewardship of the environment and natural resources, including preserving our watershed, and our role in reducing the greenhouse gases (GHGs) contributing to Climate Change.
• COMMUNITY/CULTURE: We value a culture of intentional actions and outcomes, continuous improvement, diverse perspectives, that is trustworthy, respectful, equitable, and inclusive to employees and community members. We are dedicated to our public service, professions, local governance, and commitment to serve our community honestly and with integrity.

Why Choose Eugene?

It's a university city big enough to boast excellent restaurants, arts, and events, but small enough to still feel like a community. It's also easy to get out of town, making it an ideal place for lovers of outdoor activities, with world-class opportunities for fishing, rafting, bicycling, hiking, and camping.

The city is just an hour to the Cascades Mountains or to the Oregon Coast, but you don't have to leave Eugene to find nature. The Willamette River runs through the middle of the city and there are parks and trails throughout Eugene. Whatever you're looking for, you can find it here!

Equal Employment Opportunity

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability, and unique perspectives in our workplace.

We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve.

Tobacco, Smoke, and Vapor

• Free Campus Policy

EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco.

Other Requirements

This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned.

Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs.

(AN EQUAL OPPORTUNITY EMPLOYER)