Customer Solutions Sales Manager - MRO

Noble West Point , NY 10996

Posted 4 weeks ago

Noble is a global eCommerce and technology company with corporate offices in the Greater Boston Area. We provide equipment, procurement, logistics, and supply chain solutions to customers around the world. Our global footprint includes sales offices, distribution centers and other operations throughout the U.S., Europe, Asia and Africa. Our team uses integrated systems to provide quick and efficient responses as part of delivering a wide array of products and services. Our culture is focused on integrity, exceeding customer expectations, empowering our people and collaborating to grow our business together. Noble is committed to quality products and services for our customers. Our ethical and fair relationships with our suppliers have earned us multiple customer appreciation awards. We also pride ourselves in a safe and satisfying environment for our employees. Our mission is to deliver technology based solutions to the world's most difficult logistical challenges-no matter how tough the challenge, how long the mission, or how far from home.

Currently we are seeking a Customer Solutions Sales Manager for the Northeast US Area.

Noble's Customer Solutions Sales Manager supports the Maintenance, Repair, and Operations (MRO) program managed by the Defense Logistics Agency (DLA) Troop Support Construction and Equipment Supply Chain. The MRO Program is designed to allow our customers to order supplies and equipment in order to fulfill their facilities' MRO missions. Working directly with DoD/Federal customers on a daily basis-face to face, over the phone, and via e-mail the CSSM facilitates the sale via the buyer, vendor and Noble leadership. The ideal candidate will have superb customer solutions experience, a demonstrated track record in up-selling and the ability to anticipate customer needs while maintaining and growing existing business. Are you hungry, humble and smart? If YES, please give me a call!

Duties and Responsibilities

  • Understand all aspects of the MRO contract

  • Interfaces with DOD and other federal government agencies and vendors within their region

  • Works in coordination with Buyer/Program Manager on every aspect from initial requirement to order fulfillment - these relationships are critical to the success of the team

  • Maintain KPIs and provides direct oversight of your region and submit updates weekly, monthly and annually as required

  • Works with Customer to ensure requirements are verified within scope and priced fair and reasonably

  • Ensures Noble meets their contractual requirements (on time delivery and quote turnaround)

  • Ensure Noble is in compliance with contract rules, regulations and operational guidelines. FAR/DFAR/DLAD

  • Follow-up with customer sales management team to verify order status and funding

  • Provide on-site support for large deliveries that require coordination

  • Provide input and recommendations for Continuous Process Improvements (CPIs)

  • Maximizes the use of all Noble IT systems (NETSUITE, Salesforce)

  • Prior Military service or experience working with a Military client base preferred

  • At least 5 years' proven sales experience or related industry experience

  • Bachelor's Degree in business, technical, or other related field preferred

  • The ability to network and build solid relationships with a strong business acumen

  • Advanced communication skills both verbal and written

  • The ability to multitask and manage time effectively

  • Working knowledge of Microsoft Office, Databases, Web-Based Applications, Salesforce (SFA) and NETSUITE

  • Detail oriented with an aptitude for working with data - Must be highly accurate and thorough in all tasks

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Customer Solutions Sales Manager - MRO

Noble