Customer Solutions Representative II

Cheers to a Beer & Spirits Career!!

The fact that you landed here indicates you are looking for a better workplace. Maybe you feel unappreciated, and you are tired of being treated like just another employee. When you join our team you become part of the Andrews family, a place where you are valued and respected.

Starting at 9:00am and done at approximately 5:00pm or when the work is completed. Schedule: Monday-Friday

We invest in our team members and are dedicated to their success and well-being by offering:

• Weekly Pay, Every Friday!

• Health, Dental, & Vision insurance

• Paid Vacation & Sick Time

• 401k with Company Match (FREE Money!!)

• Nike Branded Uniforms

And yes, you will receive FREE BEER throughout the year! (Root beer to those under 21 years old.) After all, you will be working for an award-winning BEER distributor, and we want you to enjoy the brands you already love like Modelo, Coors, Miller, Corona, Heineken, Blue Moon, Shiner, Sam Adams, Dos Equis, Revolver, Lakewood, Rahr, Truly, Topo Chico, Mike's, Pacifico, and many more!!

Now that you know about the hours, let's talk about the job itself.

You may know this role as Inside Sales Specialist, but we refer to it as a Customer Solutions Representative II (NE Dallas/Garland & Collin County).

A Customer Solutions Representative II is responsible for responding to all incoming customer inquiries (email, phone calls, live chats), striving to effectively resolve issues and respond to customer questions efficiently and professionally. The Customer Solutions Representative II (NE Dallas/Garland & Collin County) provides exceptional customer service and experience with the priority goal of driving ShopBeer&Spirits acceptance and adaption, increase account profitability, decreased loss, and developing the business relationship.

Here's more of what you will do:

• Collaborates with Customer Solutions team providing escalated customer service and 2nd level support to ShopBeer&Spirits portal customers to aid in their transition to the ShopBeer&Spirits portal.

• Works inbound service tickets (phone, email, chats) as needed to support customers.

• Provides guidance to the Customer Solutions Representative I as needed to support the ShopBeer&Spirits customer.

• Conducts follow-up calls to customers to troubleshoot any issues or challenges with their account.

• Works to help Customer Solutions Representative I's overcome customer objections with customers challenging their transition to the ShopBeer&Spirits portal.

• Works to build customer relationship to encourage portal adoption.

• Develops a pre-plan for the week's calls and activities needed to support the Customer Solutions Team customers.

• Looks for opportunities to obtain new PODs through tactical, data-based selling in Customer Solutions Team accounts.

• Partners with the ShopBeer&Spirits Solutions Manager to support weekly tasks and departmental projects as needed.

• Conducts in-market account visits to support Customer Solutions accounts.

• Engages with the ShopBeer&Spirits customer to build relationships.

• Provides live training demos to new ShopBeer&Spirits users on how to properly create an accurate order and get the most out of the platform.

• Identifies opportunities in Customer Solutions accounts for tactical selling, signage, and displays.

• Upholds category management at retail where possible and executes resets as necessary.

• Tracks all quality issues in the market to provide customer with follow ups and solutions to avoid future quality issues.

• Fulfills POS needs as required for Customer Solutions accounts.

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role's primary work tasks.

Here at Andrews, we always step outside of our normal responsibilities to assist each other and effectively care for Customers.

Here's what you must have to be considered for this role:

• Three Plus Years of Customer Service and/or Sales Experience

• Advance Interpersonal and Collaboration Skills to Work in an Outside Market Setting with Other Teams and Internally within a Team Setting

Here's what we hope you have:

• Ability to Be Accountable for Working In Varied Market Settings and to Work Independently

• Ability to Analyze Data and Provide Guidance in a Team Environment

• Advanced Selling Skills and Previous Category Management Experience

PHYSICAL REQUIREMENTS & ESSENTIAL FUNCTIONS

• Ability to maintain a sustained posture in a seated position for prolonged periods of time and operate computer equipment.

• Ability to bend, stoop, and twist is required for filing and general office duties.

• Requires intermittent periods during which continuous physical exertion is required, such as standing, walking, stooping, climbing, lifting material or equipment, some of which maybe heavy or awkward.

• Exerts up to 55 lbs of force occasionally and/or negligible amount frequently to move office-related items or materials.

• Ability to use a personal computer for tasks such as communicating via email, preparing reports and other forms of documentation using company and industry software.

• Ability to speak, hear, and see is required to communicate with employees, and to operate computers and office machinery.

• Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office equipment.

• Continual hand/wrist motion is required to operate computers and office machinery.

• Driving may be required during the workday.

• Must tolerate working in an environment with inside/outside ambient/extreme temperatures.

• Ability to perform job functions in compliance with company policies and procedures, including safety policies and best practices.

• Must be able to maintain a current/valid driver's license.

• Must maintain regular and punctual attendance.

At Andrews, we always act with integrity and treat everyone with respect and dignity.

Think you have what it takes to be part of the Andrews Team? Ready to start a career and not just another job? Click the Apply tab to get started!

• Please note -we ask all candidates to create an account in order to apply for a position with us. Please click "Apply" then "Create Account" to create a new account, or sign in if you are a returning applicant.