Customer Solutions Representative (600193)

Boyd Corporation Woburn , MA 01801

Posted 3 weeks ago

With over 90 years of customer-focused performance, Boyd Corporation has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & field application, quality, & manufacturing engineers, Boyd offers total global solutions to enhance the performance & manufacturability of your products. Our cost-effective, tight-tolerance, global manufacturing capabilities ensure superior total landed cost as well as reliability throughout the product life cycle.


The Customer Solutions Representative (CSR) is responsible for supporting the sales organization and sales team by helping manage customer activities and programs, with the goal of promoting customer satisfaction and account growth.


  • Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, providing order acknowledgements, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.

  • Help pursue sales leads with existing and new customers.

  • Answer and return customer phone calls and emails.

  • Troubleshoot, research, resolve and escalate issues to the sales team as necessary.

  • Research customer complaints and support sales team in resolution.

  • Identify and implement changes to improve sales processes and accuracy.

  • Regularly monitor customer portals used to communicate RFQ's, PO's, requested date changes, etc..

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
GSS Cybersecurity East Solutions Team Lead

Raytheon Technologies Corp

Posted 2 weeks ago

VIEW JOBS 10/17/2020 12:00:00 AM 2021-01-15T00:00 Job ID 170286BR Date posted 10/16/2020 City MA State Andover Country MA Raytheon Technologies - RMD Northeast locations - Tewksbury, Andover, Woburn, Marlborough, etc. Security - GSS Cybersecurity East Solutions Lead Job Description: This is a Cybersecurity East Region Solution Team Lead, position responsibilities include the oversight of, leadership for project leads and oversight of the execution for all of RMD GSS Cybersecurity. Review of project artifacts/deliverables before submission to ISSMs or Operation Managers for approval. Ensure standardization opportunities are achieved between different environment (i.e. Collateral, SAP, & SCI) for Risk Management Framework (RMF) or RMD process improvement. Oversee cybersecurity logistics including the maintenance of solution artifacts within Rshare for 330+ cyber professionals. Lead all training activities including supervising training leads, management over Cyber training curriculum (both Special Programs and Collateral), represents Cyber in GSS's Security Awareness, Training and Education (SATE), drafts educational communications (i.e. GSS newsletter, Org-wide education guidance, etc.). Oversee and manages version control for all department forms and standard documentation, Leadership over all Six Sigma activities for the department (ensuring alignment with all cyber processes), oversee the review technical and non-technical training material to ensure it meets the approved standardized format. Provides training to project leads and SME trainers. Collaborates with sister-business unit organizations to maximize efficiencies and cost-saving alignment opportunities. The candidate is required to communicate about the Solution Team and GSS Cyber project execution methodology, along with status update on projects, with all levels of leadership. Collaborate across multiple departments, to include, but not limited to Industrial security, Physical security, Project management, and Digital Technology. Provide professional customer service. (Earned college credit and applicable experience can be taken into consideration in lieu of a degree. Transcripts will be requested to validate earned college credits.) U.S. Citizenship status is required as this position needs an active U.S. Secret Security Clearance as of day one of employment. This position is ERIP eligible Capped relocation support is available to the selected applicant if eligible per Company policy. Amount of budget to be discussed at the appropriate time. Required Skills: * Minimum of 6 years related Cybersecurity experience (14 years without a Bachelor's degree) * Must possess at a minimum DoD 8570 certification IAM Level I (any of the following - Security +, CAP or GSLC) * U.S. citizenship is required, DoD Active Secret security clearance is required on day of employment. * Project Management experience * Experience developing and presenting training material and/or education curriculum * Supervisory/Management experience * RMF experience * A self-starter, capable of multitasking Desired Skills: * Knowledge of Assured File Transfer (AFT) processes and tools * Knowledge of computer forensics tools and investigative methodologies * Knowledge in Windows, UNIX, Linux, Solaris, IRIX, SUSE, and MAC operating systems * Experience with national security information system related security requirements (e.g. JAFAN, DCID, JSIG, ICD 503, RMF, DIACAP or NISPOM/DAAPM) to include technical computer/network system auditing. * Familiarity implementing government security requirements to include technical computer/network system auditing * Familiarity developing System Security Plans (SSPs) and all supporting certification and accreditation documentation * Possess strong writing, speaking, analytical, and customer service skills * Possess the interpersonal skills necessary to deal courteously and effectively with a diverse group of learners. * Experience working within a matrixed atmosphere with geographically dispersed teams * Knowledgeable of the security features and/or vulnerability of various operating systems * Able to work well under pressure in a dynamic environment, with demanding deadlines while ensuring internal/external customer needs are met Required Education (including Major): Bachelor's Degree in either Computer Science, Information Systems Management, Information Technology, Criminal Justice, Business or other relevant degree OR 8 years related experience in lieu of degree This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 170286 Raytheon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Raytheon Technologies Corp Woburn MA

Customer Solutions Representative (600193)

Boyd Corporation