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Customer Solutions Manager

Expired Job

Area|Talent North Charleston , SC 29405

Posted 3 months ago

Overview

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.

We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.

Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

Job Description
•Manages teams responsible for all activities associated with customer service and order fulfillment within a defined global business unit for Ingevity products.
•Oversees the management of $7 -10 million in annual international transportation spend.
•Manages customer service teams that support multiple businesses that total $25+ million in annual revenue.
•Responsible for defining processes, establishing procedures, developing metrics, and quality controls which support efficiencies to ensure internal and external customer satisfaction.
•high- inbound call volume

How you will impact Ingevity

Develop metrics to measure and improve shipment efficiencies, fill rate, documentation accuracy and other functions relating to:
•Optimization of the mode, time, and cost of shipments
•Adherence to routing guide to create optimal load plans for designated shipping locations
•Consolidation of product from multiple shipping locations when applicable
•Communication with and scheduling of freight carriers and forwarders
•Tracking of production and product availability.
•Building orders into container/trailer loads based on customer requirements, product availability and priorities
•Resolve product

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Customer Solutions Manager

Expired Job

Area|Talent