C2 Global Professional Services Daytona Beach , FL 32114
Posted 2 weeks ago
JOB OVERVIEW:
Provides exceptional customer service, conducts workshops, orientations and other duties as assigned that provide assistance to universal and program participants
DUTIES AND RESPONSIBILITIES:
Works with Customer Solutions Facilitator Lead providing input on ideas, methods and observations that
will ensure continuous improvement of workshops, orientations and exceptional customer service.
will be presented.
Uses various tools and techniques to structure and facilitate group discussions.
Develops strategies for constructively dealing with conflict and encouraging effective group behaviors.
Creates specific facilitation strategies to improve the overall effectiveness of presentations.
Creates environment where everyone is encouraged to participate, understand one another's point of view
and shares responsibility in attaining goals.
accomplish desired results.
and services.
Conducts and interprets assessment results.
Helps to develop career pathways and assists in referrals to employment opportunities.
Collects and provides information on labor market needs, educational opportunities, employment
resources, and support services to customers.
provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all
information on application is correct and correctly entered in the system.
Identifies community resources and establishes linkages to assist customers with specific needs.
Contributes to the Career Center performance goals, including customer service.
Collaborates with all Career Center staff to ensure customers have a meaningful experience.
Encourages customers to take Customer Satisfaction Surveys prior to leaving the center, if applicable.
Performs other related duties as assigned.
Skills/Qualifications:
years work related experience, preferably in a field of workforce development and customer service, or
of workforce development and customer service, or
of workforce development and customer service.
Knowledge of workforce development is preferred
Excellent verbal, presentation skills, and written communication skill required.
Must have experience public speaking preferably in facilitating workshops, trainings or orientations.
Demonstrated customer service skills, problem solving and critical thinking skills.
Possesses computer skills, with specific experience using word processing, PowerPoint, Visio and
spreadsheet software programs, including Excel and Access.
resources.
from other programs and outside agencies, as well as the public.
valid driver's license and current automobile liability insurance.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required. Flexible hours may be required.
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We're located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of "Respect, Communication, Customer Engagement and Ingenuity."
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
Health Insurance (with no cost options for employee only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 6% Employer Match
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
Equal Opportunity Employer: minority/female/disability/veteran
JOB CODE: 8810N2-CFS
C2 Global Professional Services