Customer Solutions Engineer III

Rocket Atlanta , GA 30301

Posted 2 months ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Customer Solutions Engineer provides a wide range of best practice services that are based on Rocket products, from implementation to training, consulting and maintenance. CSEs are expected to represent Rocket Software in the highest professional manner as a product expert and trusted advisor. Provide support to company sales staff and customer personnel by disseminating technical information on products and solutions.

Technical Expertise

  • Technical knowledge on one or more Rocket products

  • General understanding of multiple products across Rocket

  • Conceptual and technical knowledge of Rocket products including new releases, new products and interfaces

  • Presents and delivers technical presentations on products

  • Delivers technical product training to customers

  • Interacts with lab and product support to research and respond to detailed questions from prospective and current customers

  • Delivers the installation, implementation and maintenance of company products

  • Ensure that client's needs have been met and that the product/solution is fully functioning according to specifications

  • Shares customer feedback to product management for future enhancements

  • Articulates the practical application of the products in a variety of customer environments

  • Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions

Services to Customers

  • Delivers services that allow for successful post-sales deployment of Rocket products

  • Guides client in the set-up and configuration of Rocket products and trains customers in administration and use of the products

  • Conveys technical details to technical and non-technical audiences

  • Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively

  • Self-manage assignments, resource planning, administrative tasks, managing multiple projects simultaneously from start to finish

Team Leadership

  • May mentor junior CSE team members

Required Qualifications:

  • Bachelor's Degree, or equivalent experience

  • Experience required

  • 5+ years in related Information Technology field

  • previous experience in Project Management

  • previous experience in development, application lifecycle or change management

  • Senior level technical skills in at least two of the following:

  • Web UI design and development

  • Mobile Application design and development

  • Experience with Rest and SOAP Services

  • Tomcat, Apache, WebSphere or other Web Server / Application Server technologies

  • Coding Skills:JavaScript, Java, HTML5, shell scripting

  • Linux, Unix, and/or Windows operating system

  • Developing documentation, analyzing data

  • Experience in using the following are desirable:

  • Microsoft Office applications

  • Salesforce

  • Proven critical thinking, analytical and troubleshooting skills

  • Excellent interpersonal, relationship management and communication skills.

  • Excellent time management skills

Additional Preferred Qualifications:

  • Previous consulting experience desirable

  • Previous travel oriented position held

Travel Requirements:

  • Percent of travel required for this role 25-50%

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Solutions Engineer

Twilio Inc.

Posted 7 days ago

VIEW JOBS 11/18/2020 12:00:00 AM 2021-02-16T00:00 Because you belong at Twilio The Who, What, Why and Where Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance. The Twilio Solutions Engineer is responsible for delivering the technical win at customer accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers. Who? Twilio is looking for a Solutions Engineer with a strong desire to work in a technical pre-sales role. * 3+ years pre-sales experience selling complex, technical products. * Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success * Excellent communicator and presenter able to gain audience confidence * Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution * Previous software development experience in one or more of the following areas: * backend (Java, C#, Node.js, Python, PHP) * web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) * Experience building with REST APIs * Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. * Previous experience in Telecom, SIP, Contact Center, or Security is a plus. What? Twilio Solutions Engineers get to live our values every day. * DRAW THE OWL: Present creative new solutions that enable and inspire innovation * WEAR THE CUSTOMER SHOES: Build and present Twilio product demos that showcase a deep understanding of our customer's business and the problems they're trying to solve * DON'T SETTLE: Keep asking probing questions and never stop learning new products and new technologies * EMPOWER OTHERS: Work alongside Twilio Account Executives through the pre-sales process to strategize and plan for deal success * BE BOLD: Don't be afraid to take that big idea and run with it Why? Solutions Engineers play a major role in Twilio's sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE's help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs. Twilio customers often share common business challenges, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals. Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Where? This position will be located in our Atlanta office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves. About us: Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry - from emerging leaders to the world's largest organizations - to reinvent how companies engage with their customers. Twilio Inc. Atlanta GA

Customer Solutions Engineer III

Rocket