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Job Description Summary:
The Customer Solutions Engineer provides a wide range of best practice services that are based on Rocket products, from implementation to training, consulting and maintenance. CSEs are expected to represent Rocket Software in the highest professional manner as a product expert and trusted advisor. Provide support to company sales staff and customer personnel by disseminating technical information on products and solutions.
Technical knowledge on one or more Rocket products
General understanding of multiple products across Rocket
Conceptual and technical knowledge of Rocket products including new releases, new products and interfaces
Presents and delivers technical presentations on products
Delivers technical product training to customers
Interacts with lab and product support to research and respond to detailed questions from prospective and current customers
Delivers the installation, implementation and maintenance of company products
Ensure that client's needs have been met and that the product/solution is fully functioning according to specifications
Shares customer feedback to product management for future enhancements
Articulates the practical application of the products in a variety of customer environments
Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
Services to Customers
Delivers services that allow for successful post-sales deployment of Rocket products
Guides client in the set-up and configuration of Rocket products and trains customers in administration and use of the products
Conveys technical details to technical and non-technical audiences
Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
Self-manage assignments, resource planning, administrative tasks, managing multiple projects simultaneously from start to finish
Bachelor's Degree, or equivalent experience
5+ years in related Information Technology field
previous experience in Project Management
previous experience in development, application lifecycle or change management
Senior level technical skills in at least two of the following:
Web UI design and development
Mobile Application design and development
Experience with Rest and SOAP Services
Tomcat, Apache, WebSphere or other Web Server / Application Server technologies
Linux, Unix, and/or Windows operating system
Developing documentation, analyzing data
Experience in using the following are desirable:
Microsoft Office applications
Proven critical thinking, analytical and troubleshooting skills
Excellent interpersonal, relationship management and communication skills.
Excellent time management skills
Additional Preferred Qualifications:
Previous consulting experience desirable
Previous travel oriented position held
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to email@example.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!