Customer Solutions Consultant

Fedex Los Angeles , CA 90009

Posted 3 months ago

Job Number: 1959319BR

Employment Type: Regular Full-Time

Job Category: Sales

Shift: Daytime

Region: 000 : Corporate

Address Line 1: 929 W Jefferson Blvd

City: Los Angeles

State: California

Zip Code: 90089

Position Summary

The Sales Customer Consultant (SCC) is a customer-focused position based in the center responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The role encompasses extensive interaction with identified customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the district. The SCC works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts

  • Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)

  • Use a consultative selling approach

  • Responsible for customer retention/recovery activities

  • Manage bid follow up and consult on complex orders

  • Implement local marketing programs for identified customer

  • Participate in sales blitzes

  • Maintain and regularly update customer data base and other systems and reports as required

  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High School Diploma or equivalent education

  • 2+ years of specialized experience in selling or customer service

  • Presents personal professional image

  • Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities

  • Proven organizational and planning skills

  • Proven skills and aptitude to excel in a customer-focused and results -driven environment

  • Advanced level of reading, writing and mathematical ability

  • Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check and drug screen

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to work within the appropriate level of independence

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America's military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.


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Customer Solutions Consultant

Fedex