Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Solutions Center Agent I

Expired Job

First Mid-Illinois Bancshares, Inc. Mattoon , IL 61938

Posted 2 months ago

Customer Solution Center Agent I

Mattoon Wabash

GENERAL SUMMARY OF RESPONSIBILITIES:

Provides customer service over the telephone, via email and via Chat with an intense focus on customer satisfaction and maintaining positive customer relationships.

DESCRIPTION OF PRIMARY DUTIES:

  • Accurately & efficiently assists customers with:

  • Questions and general product & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with customer service standards.

  • Request such as account maintenance (stop payments, hot card, etc.), service orders (replacement cards, check orders, etc.) and general product inquiries

  • Problems such as ATM card captures, lost or stolen cards/checks, debit card limits, etc.

  • Complaint such as fee disputes, product feature miss-understandings, company policy, etc.

  • Basic questions concerning internet banking, mobile banking and online bill pay.

  • Transfer request to the appropriate individual or department for assistance.

  • Assists with contacting customer regarding debit card fraud and the reissuance of cards.

  • Cross sell and up sell products and services as appropriate to meet customer needs.

  • Consistently treat customers with the utmost level of courtesy at all times.

  • Processes work in a timely and efficient manner within the time frames set forth in the department service standards.

  • Ensures customer interactions & documentation is in compliant with bank policy & federal regulations, and all mandated timing requirements are met.

  • Completes daily tasks such as: bad addresses; stop payments; etc.

  • Cross-sell bank products and services in a professional manner.

  • Completed required training associated with job function.

  • Performs other related duties as assigned.

SKILLS AND ABILITIES REQUIRED:

  • Strong organizational and communication skills, both oral & written.

  • High level of interpersonal skills to interact with customers and potential customers in professional manner.

  • Familiarity with computers and the Internet.

  • Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.

  • Broad knowledge of bank operations, policies and procedures.

  • Adequate knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.

  • May be required to work earlier, later or longer than the normal work day as multiple shifts may be utilized in this department.

EDUCATION/TRAINING REQUIREMENTS:

  • High School diploma plus specialized training in banking, customer service, call center or bank operations required. College degree in Business or related discipline is highly desirable.
  • 1 3 years banking, call center or customer service.
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service/Sales

Home Depot

Posted 3 days ago

VIEW JOBS 1/13/2019 12:00:00 AM 2019-04-13T00:00 Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Home Depot Mattoon IL

Customer Solutions Center Agent I

Expired Job

First Mid-Illinois Bancshares, Inc.