Home Depot Atlanta , GA 30301
Posted 2 weeks ago
Position Purpose:
The Sr. Analyst, Customer Site Operations, is part of The Home Depot's (THD) Online Interconnected Experience organization, specifically our Strategy & Operations team. This person will play a lead role in managing and monitoring the health of the Mobile App, from an operational lens without ownership of the Mobile App. The purpose of this position is to provide an effective link between feedback from our customers and translating them into actionable insights for our product partners, Call Center teams, and Business Stakeholders. This person will be responsible for managing an offshore team that performs daily operations and support of testing, analyzing errors, utilizing tools, and reviewing issues voiced by customers. This person will also partake in cross-functional meetings related to prioritizing fixes on the Mobile App.
Key Responsibilities:
Direct Manager/Direct Reports:
This position reports to Sr. Manager Site Operations.
This position has 0 direct reports.
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Bachelor's degree in business or computer science, or equivalent education
2-4 years of Mobile App and/or online operations experience
Advanced understanding of business operational concepts
Advanced understanding of end-to-end customer purchase flow, customer path to purchase, fulfilment types etc.,
Experience working in a customer focused ecommerce position
Experience working in an online retail environment
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Strong customer centric focus
Self Motivated
Ability to identify opportunities to automate
Proven track record of taking ownership and driving meaningful results
Exceptional interpersonal, communication skills
Ability to collaborate and work with team
Street smarts and willingness to roll up your sleeve and do what's necessary
Home Depot