Customer Service/Ticket Agent

Concord Coach Lines is seeking a permanent part-time Customer Service/Ticket Agent at the Portland, Maine terminal. The part-time schedule would consist of 25-30 hours per week. Hours would be Monday

• Friday, 5:00am

• 1:30pm, with occasional weekends. New hires are thoroughly trained and can expect a very competitive hourly rate of $17.00 per hour with a potential increase following a 90-day orientation period.

Responsibilities include:

• handling cash/credit card transactions
• answering questions about schedules and fares
• making all of our callers and travelers feel comfortable and appreciated
• swiftly and correctly completing transactions with our Windows-based ticketing computers

Attributes we are looking for are:

• Computer literate with keyboarding skills

• Personable and outgoing

• Able to answer informational calls and direct passengers

• Sell tickets and handle cash drawer

• Possess strong problem-solving skills

• Able to multi-task in a fast-paced environment

• Strong customer service skills

• Excellent communication skills

• Honest, clean professional appearance and attitude

• Friendly, reliable, dependable and caring

• Enjoys helping people

• Team player

Concord Coach Lines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.

Internal Ref ID: CCL