MY Shower Door Charlotte Fort Myers , FL 33912
Posted 1 week ago
MY Shower Door is the premier provider of Frameless Glass Shower Enclosures. This family-owned business has been successfully manufacturing, designing, and installing luxury glass enclosures for over 20 years! With a team of over 180 employees, we currently maintain 10 locations throughout the state of Florida also growing into North Carolina! We pride ourselves on providing our clients with an exceptional customer experience with each interaction and we credit that to our Incredible Team!
We are currently seeking a Customer Service/Scheduling Assistant to join our team. This position plays an integral role in our mission to provide an exceptional customer experience with each interaction! The Customer Service/Scheduling Assistant is responsible for the following:
Handling incoming phone calls in a high-volume, fast-paced environment using a multi-line system
Utilizing the company's scheduling platform to set & manage Installation schedules
Working with the sales department for initial scheduling during customer sales appointment
Scheduling repair jobs as needed from customer and directed by Installation Supervisor
Confirming customer appointments
Invoicing prior day jobs for the next day
Coordinating with Installation Supervisor customer concerns and work towards immediate solution while providing the highest level of customer service
Preparing installation packets for all install technicians prior to installation date
Who you are:
2+ years of experience working in a customer service role
Possess a strong desire to provide exceptional customer service
High level of professionalism, dependability, and trustworthiness
Excellent communication, listening, and people skills.
Ability to work independently and be self-motivated.
Possess organizational skills with a strong attention to detail.
Working knowledge of the southwest Florida area.
Ability to utilize mapping tools such as MapQuest, Google Maps, etc.
Proficient in using Microsoft Office Suites, including Word, Outlook, and Excel.
Ability to perform effectively and positively in a fast-paced, team-oriented environment
We offer:
Excellent Health, Dental, and Vision Benefits
A generous 401k Employer Match
Company Paid Holidays
Paid Time Off
Positive & collaborative work environment
Hours: Monday
Friday 8:30 am
4:30pm
MY Shower Door Charlotte