Customer Service/Sales Representative - Req ID: 2623

Customer Service/Sales Representative - Dallas, TX

Denali is the largest organic recycler in the U.S. providing service to repurpose various organic waste streams for food manufacturers, water plants, restaurants, and grocery stores, As a provider of essential sustainability and landfill diversion services to numerous Fortune 100 Companies, we plan an integral role in assisting firms in reaching their sustainability goals. Denali has experienced significant growth and is positioned to continue the trajectory for many years and is looking to continue to build a team that can support the Company's plans.

Travel is required year-round!

85% travel during busy season (spring, summer, and early fall), 50% travel during slower season (late fall, winter).

Do you like to travel across the U.S.? Meet new people while working with a great team? Teach customers about sustainability while making the world a better place? If any of those sound good, this is your perfect career!

Job Summary: Responsible for managing customer queries and concerns while providing world-class customer service to meet or exceed the needs of the customer. Identify the root cause of issues and take all reasonable action in coordination with appropriate internal and external stakeholders to resolve in a manner satisfactory to the customer. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customers, and resolve issues quickly and effectively.

Benefit Details:

• Health Insurance

• Dental and Vision Benefits

• Company Paid Life and AD&D Insurance

• Automatic enrollment in Short & Long-Term Disability

• 4% employer contribution into 401k after six months

• Paid Vacation & Sick Leave

• Eligible for Performance Bonuses

• 9 Paid Holidays

• Employee Referral Program: Earn a bonus for any qualifying candidate you refer to the company. The candidate must complete 90 days and be in good standing with the company, for the referral to be paid out.

Essential Duties and Responsibilities:

• Receive, resolve, and record customer service inquiries coming in through the phone and email systems

• Clarify customer concerns, identify, and assess customers' needs to achieve resolution

• Identify and communicate the best solution to resolve the problem

• Track case through to resolution to ensure client needs are met

• Maintain accurate records of all customer account information, inquiries, and interactions in CRM, including recording the resolution of all inquiries

• Communicate with and assist field employees as needed to facilitate service delivery

• Escalate problems as necessary and follow up to ensure resolution

• Run reports as needed

• Ship materials and supplies to stores and drivers as needed

Required Skills & Abilities:

• Strong phone/email contact handling skills and active listening

• Team player willing to help others as needed

• Familiarity with CRM systems and best practices

• Customer orientation and ability to adapt/respond to different styles

• Excellent verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Working knowledge of Microsoft Excel

• Ability to quickly learn new computer applications and systems

• Fluency in English is required. Fluency in Spanish is desired but not required

Experience: 2-3 years of proven customer service support experience

Education: High school diploma or equivalent

Physical Requirements: Prolonged sitting or standing at a desk and working on a computer, answering a phone.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.