Customer Service/Sales

Home Depot Eagan , MN 55122

Posted 3 weeks ago

Job Description:

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project.

Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Customer Service Agent II

Ecolab Inc.

Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 Ecolab is seeking a Senior Customer Service Agent II to provide customer service support to all divisions and/or business units supported by North America Customer Service with a focus on the Food Safety Specialties business. This broader scope of responsibility significantly adds to the complexity and training required for this position. This requires the ability to learn and function on multiple order entry and order processing platforms e.g. IDMS and SAP. In addition to standard Customer Service responsibilities of order entry and customer interface, the scope of this position as it relates to FSS involves the set up and maintenance of new accounts and customer master records, credit interface, including applications of payments and requires significant product knowledge. The incumbent will provide (food safety) product solutions to customers as well as up selling or offering promotional opportunities on products. What's in it For You: * The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments * The ability to make an impact and shape your career with a company that is passionate about growth * The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: * Adhere to company and department policies and procedures. * Achieve individual goals for monthly call quality, daily attendance, and punctuality and daily adherence objective utilizing good time management skills. * Respond to 100 – 120 requests daily from customers and field associates from multiple divisions * Process fax and email orders between calls * Take Institutional overflow calls as needed * Accurately and efficiently enter customer and field and sales associate's orders using CCS/SAP and IDV01 Mainframe * Respond to customer, and field, and sales associated Credit related inquiries. * Enter product returns and order traces. * Research and respond to customer and field complaints * Effectively upsell customers on additional product solutions generating sales Position Details: * The hours for this role will be set hours between 10:30AM - 7:00PM, Monday through Friday (40 total hours). Minimum Qualifications: * High school diploma or equivalent * 6 months of Customer Service experience Preferred Qualifications: * Undergraduate degree completed or in process * 6 months of IDV01 mainframe experience * Experience with SAP * Strong oral and written communication skills * Ability to work independently in a multi-division, fast paced environment * Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook) * Knowledge of Ecolab's policies and procedures. Ecolab Inc. Eagan MN

Customer Service/Sales

Home Depot