Customer Service/Sales

Home Depot Toccoa , GA 30577

Posted 5 days ago

Job Description:

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project.

Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Manager Customer Service

Taylor Corp

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Manager, Customer Service: The Customer Service Manager (CSM) manages a staff of customer service professionals. The CSM is responsible for our teams' ability to establish and maintain relationships with customers on behalf of the company by ensuring all customer requirements and needs are completely met. As the CSM, you must be able to personally and ensure your team can convey a sense of expertise in our products and solutions to customers. The CSM is also responsible for communicating internal and external customer requirements to other function and with CS teams, in accordance with company policies and procedures. The role is responsible for implementing and leading change and always looking for a better way to service our customers. CSMs manage and help their teams' manage customer relationships. CSMs must also effectively recruit, hire, train and retain talented members of the CS team. This individual also knows how to best coach, mentor, manage and lead performance goals and how to resolve customer concerns in a timely and effective manner. Strong motivation, communication and organizational skills are critical to this role. The roles success is driven by the success of the overall team. The CSM is viewed as the go-to person for process improvement, cross-functional coordination and relationship building consultation. The ability to seek and accept feedback from others while providing and learning to help others receive similar constructive feedback is an important part of this role. The CSM relies on experience and judgment to plan and accomplish goals in line the company's strategy. As a CSM, you play an integral part in meeting all company goals: * Guarantee satisfaction and value for our customers. * Contribute to a work environment that fosters pride in being part of a winning team * Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards. You are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism. Responsibilities: * Motivate, coach and lead a team of 12 – 19 members to deliver a consistent, exceptional customer experience every time. * Recruit, hire, train, consistently coach and retain team members * Ensure client Key Performance Indicators and expectations are met. * Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs. * Maintain professional, proactive and effective communication while sharpening similar skills within the team. * Own and elevate the customer experience regardless of issue or source. * Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies. * Ensure team successfully establishes, manages and exceeds customer expectations throughout any engagement * Provide cross-functional leadership and represent voice of the customer at all levels of the organization to raise our level of overall performance. * Openly communicate with peers, internal customers, management, operations, and learning & development staff to promote customer service needs and departmental standards and goals. * Consistently review and provide input to training improvements for our teams. * Validate work product reviews and necessary checks and balances are in place across the customer experience and identify improvement opportunities; provide constructive and documented feedback as needed. * Help create action plans to operationalize company goals and objectives. * Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships. * Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Help the team implement change and manage through it as needed. * Help teams understand and the customer articulate their needs. * Develop teams' ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. * Act as a coach and mentor to members of the team and cross-functional partners. * Continue to sharpen skills and drive personal growth while aiding others to do the same. * Lead complex customer and company-focused projects and deliverables. * Be available to support your customers and the team. Education and Experience Guidelines: * 4 year University Degree in Business or other related field or * 12+ years of customer service or sales experience * 4+ years' experience managing direct reports * 8+ years project management experience * Document management, marketing, technology or growth industry experience * Robust presentation skills and business presence * Strong leadership, communication, and organizational skills * Excellent MS Office Software skills; Salesforce.com experience desired * Advanced computer experience and ability to implement multiple new technologies. About Our Company: We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay. Taylor Communication brings together the best in the digital communications industry. We are a growing company, specializing in critical communications focused on highly regulated industries. We drive innovation to create the world's best digital customer communications experiences. We move at an astonishing pace, thanks to our remarkable team, who deliver cutting-edge solutions and services to our clients every day. If you share our passion for teamwork, our vision to revolutionize the industry and our goal to lead the future in highly regulated digital communications, come and join the Taylor team! At Taylor Communications, we strive to provide our employees with opportunities for personal growth, professional development and overall success. We are a team of ambitious and motivated professionals who seek to create tomorrow's technologies, business processes and communications solutions for our clients Taylor Corporation is a family-owned business since 1975, one of the top-3 graphics communications companies in North America, with more than 80 subsidiaries, including Taylor Communications, and over 13,000 employees. Taylor Corp serves over half of the Fortune 500 companies, in addition to millions of small businesses and consumers. Taylor Corp Toccoa GA

Customer Service/Sales

Home Depot