Customer Service/Sales

Home Depot Saint Louis Park , MN 55416

Posted 3 weeks ago

Job Description:

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project.

Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Online Banking

Citizens Independent Bank

Posted Yesterday

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 This entry level position requires previous customer service experience. It works closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills. The position requires a self-starter with the ability to exercise independent judgement. The specialist will have a keen eye and strong attention-to-detail while reviewing their co-workers maintenance. They must have the ability to be tactful when pointing out errors, and follow through to ensure the errors are resolved. The incumbent will be organized, and can multi-task with a sense of urgency to ensure critical daily deadlines are met. The Online Services Specialist is the subject matter expert on all online services including Online Banking, Cash Management, Mobile Banking, Mobile Deposit, and Bill Pay. They will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Customer Service Department Day-to-Day Responsibilities * Provide Customer Service over the phone and in person * Assist with customer inquiries and error resolution including fraudulent/unauthorized activity, forgeries, and intake of Reg E disputes * Order checks, deposit tickets, and endorsement stamps * Refer products to customers in order to meet referral goal for the year * Balance customer checkbooks * Process stop payment requests * Process over the phone and in person requests for transfers, loan, and credit card payments * Assist customers in troubleshooting Telebank and Online Services * Complete research requests and various projects as needed Online Services Specialist Primary Responsibilities * Online Services set up, maintenance, and troubleshooting * Monitor Online Services for fraudulent or suspicious activity through variety of reports * Communicate with customers through various online channels including secure messaging and email * Work across departments to process website applications and contact requests * Review of Unposteds * Verify domestic and international wires * Verify ACH origination * Review customer, account, and internal ACH transaction maintenance * Review new deposit account documentation for missing work or errors * Review credit card payments * Review stop payments placed through the Telebank system * Process monthly reviewed account analysis Online Services Specialist Backup Responsibilities * Process ATM and debit card fraud alerts and contact customers to resolve * Work closely with Customer Service Manager to determine possible fraud patterns and mitigate risk * Enter and Maintain Reg E ATM and debit card disputes with processor and communicate results while meeting deadlines * Process ATM deposit adjustments * Review OFAC suspect and FINCEN suspect reports * Review Large Dollar exception items * Process New Account Reg CC Holds * Review Manual ACH Transactions * Work across departments to process daily checking and savings account overdrafts, and monitor waived fees * Process and mail overdraft warning letter requests * Process deposit charge off requests and eFunds reporting * Process Safe Deposit Box payments * Process Credit Card payments * Process undeliverable mail and contact customers to get updated address * Process bounced eStatements customer notification * Process Incoming Domestic Collection Items * Monitor Reg D Violations Environmental and Physical Activity The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Minimum Requirements These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. * One year experience in banking industry * Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. * Proficient in Microsoft Office: Word, Excel, and Outlook * Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry * Management reserves the right to change this position description at any time according to business needs. Our company is an Equal Opportunity Employer/Disabled/VETS/Affirmative Action Employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal " Citizens Independent Bank Saint Louis Park MN

Customer Service/Sales

Home Depot