Customer Service/Sales Associate

Job description

Club Pilates is the leader in the Pilates vertical. We have over 650 open locations in North America with more scheduled to open. We are currently seeking qualified Sales Associates at our privately owned studios located in Bakersfield.

The goal of our Sales Associates is to introduce people to the life changing benefits of Pilates. Pilates is intended for the broken to the professional athlete. It's a full body workout that decompresses the spine and resets the body. We offer group, private, and semi-private Pilates training.

The Sales Associate role assists in running all "front of house" Pilates studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail sales, maximizing workout traffic, and maintaining premium customer service levels.

JOB DUTIES INCLUDE:

• Establishes and maintains an effective referral program

• Maintains accurate records using established Club Pilates sales systems

• Conducts telephone inquiries/follow up calls/customer care calls

• Gives a sales presentation to Intro class participants

• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the Club Pilates studio

• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

• Participate in 1 Club Pilates scheduled workouts per week (not mandatory but highly encouraged)

• Maintains an organized and clean lobby/front desk area

• Responsible for processing accurate sales transactions

• Follow up and follow through activities with all prospective clients

• Responds immediately to member requests, inquiries and concerns

• Proper on-boarding all Club Pilates members through the use of client intake forms and contractual documents

• Works closely with management and instructors to ensure all processes are completed accurately

• Responsible for attending and participating in all relative Club Pilates training programs

• Other duties as assigned

JOB QUALIFICATIONS:

• MUST be comfortable working in a sales role

• Excellent customer service skills

• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)

• Solid verbal and written communication skills required

• Able to multi-task and excel in a busy environment.

• Strong computer skills required -- MS Office basic programs (word, excel), Internet, studio program software use

• Health & Fitness minded people strongly preferred

• Ability to work and function in an boutique studio environment

• Must have flexibility to work morning, evenings, and some alternating weekends.

• Fitness experience preferred but not required

COMPENSATION & PERKS:

• This position offers a competitive base salary.

• Commission paid on sales

• Discount on retail

• Opportunity for bonus based on performance.

• Free Pilates classes

• Opportunity for growth within the studios including additional sales and management positions

Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

• Day shift

• Monday to Friday

• Night shift

• Weekend availability

Supplemental pay types:

• Bonus pay

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location: Multiple locations

Compensation: $16.00 per hour