Customer Service/Sales Associate

Job Description

Position Purpose:

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EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Customer

Service/Sales associates provide fast, friendly service by actively seeking out

customers to assess their needs and provide assistance. These associates have

an emphasis on department and product knowledge, providing information on

product features, and knowing related items to sell an entire project.

Associates in this position know how to greet, qualify, recommend and close

every customer in their department, and know how to handle basics in adjacent

departments. Customer Service/Sales associates maintain the in-stock condition

of assigned areas, and ensure that it is clean, shoppable, and safe. Each

associate has the responsibility of providing a safe working and shopping

environment by following all safety policies & standards, completing

specified safety training, immediately correcting hazards & unsafe

conditions or reporting conditions to the Manager On Duty, and working safely

as not to endanger themselves, co-workers, vendors, or customers. These

associates work in cooperation with their Department Supervisor and other associates

in their department as well as other departments. Specific store departments

may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware,

Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The

Customer Service/Sales position types may include Department Sales, Lead

Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer

Order Specialist.