Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service/Sales Associate (Bilingual Spanish)

Expired Job

Deluxe Corporation Greensboro , NC 27395

Posted 7 days ago

Req ID#: 12528BR


The Customer Service/Sales Associate (Bilingual Spanish) receives inbound calls and uses discovery methods and suggestive selling techniques to meet the customer's stated and unstated needs while building rapport and enhancing the customer experience.


  • Handles inbound calls. Processes orders, answer questions and sells products/services while consistently ensuring delivery of a positive experience on every call.

  • Proactively identifies the customer's stated and unstated needs, suggest relevant offers and benefits. Optimize company profitability using discovery methods, solution selling of products and services.

  • Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer. Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. This includes responding to order inquiries, placing new and /or re-orders, pricing products, verifying and retrieving data while following through with the customer.

  • Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.

  • Maintains and modifies customer records by accurately entering information in computer database and documenting customer requests.

  • Promotes customer confidence and protects operations by keeping all customer and financial information confidential.

  • Maintains company quality standards, revenue, and service levels by meeting or exceeding department target goals.

  • Adheres to attendance and work schedule requirements (including shift start/end times, breaks & lunches) and works effectively in a highly structured work environment. Must be willing to work schedules based upon business needs.

  • Support and participate in a positive work environment by adhering to Deluxe Shared Values, complying with policies, procedures and safety rules.

  • Strives to continuously improve performance, implements feedback and takes action to make changes as appropriate.

  • Position may include other duties as determined by the company.

Required: - Fluent in both English and Spanish

  • High School diploma or GED.

  • Minimum of twelve months of consistent Customer Service experience.

  • Must be proficient with Windows operating system and ability to navigate multiple systems.

  • Detail oriented and organizational skills to achieve accuracy goals.

  • Effective listening and communication skills.

  • Strong decision making and problem solving skills.

  • Mastered skill of verifying all aspects of an order and customer file.

  • Teamwork, ability to handle change, multiple demands, ambiguity, shifting priorities, and the ability to sit or stand for long periods of time while communicating over the telephone.

  • Able to communicate effectively and persuasively with the customer.

  • Use good judgment in dealing with external and internal customers.

Must be able to attend a training class scheduled to start on July 23rd, 2018. Training hours To Be Determined. Training class will last 5 - 6 weeks. Training schedule subject to change based upon business needs.


Pre-Employment Screening: Drug screen and background check required.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.


Please view the electronic

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Spanish Bilingual Data Entr...

Market America Inc

Posted 2 days ago

VIEW JOBS 7/15/2018 12:00:00 AM 2018-10-13T00:00 Market America, a product brokerage and Internet marketing company that specializes in One-to-One Marketing, is seeking an experienced Data Entry/Customer Service Representative that is bilingual in English and Spanish. Position Summary Sorts, distributes and processes incoming mail and emails. Files and retrieves documents. Answer 800 Order Line calls. Essential Duties and Responsibilities * Sorts, open, distribute and process incoming mail for US, Canada, and several international countries * Document receipt of traceable mail from courier services and notify employees of mail deliveries * Enter data into database * Verify daily mail batches for correct value and makes corrections, as needed * Notify UnFranchise Owners of discrepancies in documentation and payments * Secure financial documents for proper safekeeping * Process employee orders, ensuring they do not exceed monthly maximums * Scan documents * Answer 800 Order Line and process orders * Back-up file room personnel by filing and retrieving documents * Complies with company policies and procedures * Performs other duties as needed Primary Contacts (outside dept.) * All internal personnel, UnFranchise Owners, personnel in international countries, and Couriers Supervisory Responsibilities * None, but may train others. Education and Experience * High School Education * One to three years of experience of customer service, data entry and filing. Skills * Proficient with MS Office Products and computer software applications * Moderate levels of English reading comprehension, writing, speaking, and active listening Working Conditions and Environment * Intermittently lift, carry, pull, push up to 10 pounds; hear and speak * Continuously see, sit, and have balance. * Frequently grasp and have repetitive use of arms, hands, wrists, and fingers. * Intermittently stand, stoop/bend, twist, couch, kneel, crawl, walk on uneven surfaces, climb stairs and ladders, reach above shoulders, and squeeze. * Exposure to dust, dirt, stacked materials, high places, electrical equipment, and moderate indoor temperatures. * Occasional long or odd hours. Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, a 401(k) retirement plan with company match, and an on-site health clinic. Qualified candidates should apply online. Market America is proud to be an equal opportunity employer. ABOUT MARKET AMERICA, INC. & Market America Inc Greensboro NC

Customer Service/Sales Associate (Bilingual Spanish)

Expired Job

Deluxe Corporation