Customer Services Representative II

State Of Arizona Phoenix , AZ 85002

Posted 4 months ago

DEPARTMENT OF FINANCIAL INSTITUTIONS

The mission of the Arizona Department of Financial Institutions is to license, examine, and supervise Financial Institutions, in compliance with State law, to ensure safety for the Arizona consumer and soundness for the Arizona business.

ARIZONA MANAGEMENT SYSTEM (AMS):

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Financial Institutions Customer Service Representative II

Licensing & Consumer Affairs Division

Department of Financial Institutions
100 N. 15th Suite 261

Phoenix, AZ 85007

http://www.azdfi.gov/

JOB SUMMARY:

The Arizona Department of Financial Institutions is currently seeking a Customer Service Representative II. This position supports the Licensing Division, processing applications for those who are licensed and supervised by the Department. The job responsibilities include providing high level customer service in a fast-paced, results oriented and team environment. 20% of this position will be assigned tasks as related to the position in the event that the Licensing Department needs additional support outside the major responsibilities and essential functions.

JOB DUTIES:

  • Assist applicants with the submission of applications for various types of licenses. This includes reviewing documents (legal, business related, identification, etc.) and advising applicants if additional items are needed

  • Review and analyze various submissions relative to license applications supplied through the Nationwide Multistate Licensing System (NMLS), the Arizona eLicense Portal, e-mail or mail. Request additional documents and/or better explanations when necessary if issues are identified within the application

  • Enter data into the department's database, the Nationwide Multistate Licensing System (NMLS) and the Appraisal Subcommittee (ASC) National Registry. Must review all documents submitted, determine data that should be entered, request additional information if data is unclear, missing or contradictory. Maintain database by revising or entering new data as appropriate

  • Respond to telephone and e-mail inquiries as to policy and procedures of the department. Respond to requests from applicants and licensees such as status of application, time frames, monies due, and changes to be made, etc. Provide information to other governmental agencies including law enforcement, department attorneys, the financial industry and the general public

  • Prepare and update policies and procedures for use by employees reviewing licensing submissions. Examine procedures for updating database and for entering data. Provide input for changes needed in the licensing process, the department's database and forms used in the licensing process

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Knowledge of:

  • The Nationwide Multistate Licensing System (NMLS)

  • Interpretation of legal documents (credit reports, criminal background, corporate and partnership documents, surety bonds, bankruptcy documents, etc.)

  • Able to use various computer software applications (Word, Excel, Google Docs, database systems, etc.) at an advanced level

Skill in:

  • Strong experience with The Nationwide Multistate Licensing System (NMLS)

  • Strong analytical skills necessary to evaluate applications

  • Demonstrated ability to work within a team environment

  • Proven commitment to quality customer service

  • Thorough knowledge of state regulatory, policy and compliance issues

  • Excellent interpersonal, verbal and written communication skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to resolve complex problems with minimal guidance

  • Skilled in maintaining and updating database files

Ability:

  • Analyze and comprehend complex financial data

  • To be results oriented with sound judgment

  • To be assertive

  • Ability to establish credibility and be decisive while recognizing and supporting the department's preferences and priorities

SELECTIVE PREFERENCE(S):

  • Preference given to candidates having a comprehensive understanding of the Nationwide Multistate Licensing System (NMLS)

BENEFITS:

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

  • Life insurance and long-term disability insurance

  • Vacation plus 10 paid holidays per year

  • Health and dental insurance

  • Retirement plan

  • Sick leave

RETIREMENT:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Please note that enrollment eligibility will become effective after 27 weeks of employment.

CONTACT US:

If you have any questions, please feel free to contact ADOA Recruitment at [email protected] or at (602) 542-5482 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Nicole Baker at [email protected] Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


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Customer Services Representative II

State Of Arizona