DEPARTMENT OF FINANCIAL INSTITUTIONS
The mission of the Arizona Department of Financial Institutions is to license, examine, and supervise Financial Institutions, in compliance with State law, to ensure safety for the Arizona consumer and soundness for the Arizona business.
ARIZONA MANAGEMENT SYSTEM (AMS):
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
Financial Institutions Customer Service Representative II
Licensing & Consumer Affairs Division
Department of Financial Institutions
100 N. 15th Suite 261
Phoenix, AZ 85007
The Arizona Department of Financial Institutions is currently seeking a Customer Service Representative II. This position supports the Licensing Division, processing applications for those who are licensed and supervised by the Department. The job responsibilities include providing high level customer service in a fast-paced, results oriented and team environment. 20% of this position will be assigned tasks as related to the position in the event that the Licensing Department needs additional support outside the major responsibilities and essential functions.
Assist applicants with the submission of applications for various types of licenses. This includes reviewing documents (legal, business related, identification, etc.) and advising applicants if additional items are needed
Review and analyze various submissions relative to license applications supplied through the Nationwide Multistate Licensing System (NMLS), the Arizona eLicense Portal, e-mail or mail. Request additional documents and/or better explanations when necessary if issues are identified within the application
Enter data into the department's database, the Nationwide Multistate Licensing System (NMLS) and the Appraisal Subcommittee (ASC) National Registry. Must review all documents submitted, determine data that should be entered, request additional information if data is unclear, missing or contradictory. Maintain database by revising or entering new data as appropriate
Respond to telephone and e-mail inquiries as to policy and procedures of the department. Respond to requests from applicants and licensees such as status of application, time frames, monies due, and changes to be made, etc. Provide information to other governmental agencies including law enforcement, department attorneys, the financial industry and the general public
Prepare and update policies and procedures for use by employees reviewing licensing submissions. Examine procedures for updating database and for entering data. Provide input for changes needed in the licensing process, the department's database and forms used in the licensing process
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
The Nationwide Multistate Licensing System (NMLS)
Interpretation of legal documents (credit reports, criminal background, corporate and partnership documents, surety bonds, bankruptcy documents, etc.)
Able to use various computer software applications (Word, Excel, Google Docs, database systems, etc.) at an advanced level
Strong experience with The Nationwide Multistate Licensing System (NMLS)
Strong analytical skills necessary to evaluate applications
Demonstrated ability to work within a team environment
Proven commitment to quality customer service
Thorough knowledge of state regulatory, policy and compliance issues
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to resolve complex problems with minimal guidance
Skilled in maintaining and updating database files
Analyze and comprehend complex financial data
To be results oriented with sound judgment
To be assertive
Ability to establish credibility and be decisive while recognizing and supporting the department's preferences and priorities
The Arizona Department of Administration offers a comprehensive benefits package to include:
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Life insurance and long-term disability insurance
Vacation plus 10 paid holidays per year
Health and dental insurance
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note that enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions, please feel free to contact ADOA Recruitment at [email protected] or at (602) 542-5482 for assistance.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Nicole Baker at [email protected] Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
State Of Arizona