Customer Services Associate - PT 20/24 Hrs. - Karl Rd. Branch

Columbus Metropolitan Library Columbus , OH 43216

Posted 1 week ago

PURPOSE OF JOB:

Ensures appropriate and efficient processing and distribution of Library materials and provides basic customer assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials.

Supports location's customer service plan by proactively greeting customers, answering basic directional questions in person and over the phone, locating or retrieving materials for customers, assisting customers with self service public technology, supporting the code of conduct, assisting location staff with program preparation, and sharing early literacy skills with customers.

Maintains Library collection by identifying and solving problems with Library materials, performing cleaning of Library materials, processing withdrawn and donated materials, pulling materials in poor condition from the shelves, sorting materials for delivery, maintaining customer reserve shelves, and processing various reports which involve searching for library materials.

Assists with location operations by maintaining public materials and bulletin boards, maintaining location lost and found collections, ensuring that the location is neat, orderly, appealing and inviting to customers and staff and other clerical duties as assigned.

Assists location staff in coordinating volunteer activities, and orients volunteers and new staff to Customer Services Associate tasks.

MINIMUM QUALIFICATIONS:

High school diploma or GED.

Ability to pass alphabetic and numeric sorting and filing test.

Ability to operate Library technology systems, including personal computer, software programs and other job related equipment.

Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.

SCHEDULE:

Combination of mornings, afternoons, evenings & weekends, alternating Friday/Saturday. Sundays as assigned.


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Customer Services Associate - PT 20/24 Hrs. - Karl Rd. Branch

Columbus Metropolitan Library