Customer Services Associate / Dorm

Essential Duties and Responsibilities:

•        Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
•        Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
•        Researches and routes unidentified and generic mail.
•        Coordinates, stages, and transports bulk mail items.
•        Receives, logs, delivers and tracks messenger items.
•        Coordinates and processes customized packaging and other customer special requests.
•        Follows all processes established in the client standard operating procedures (SOPÂs).
•        Monitors packages for hazardous and suspicious materials.
•        Follows established customer inquiry processes and responds to customer needs and requests.
•        Promptly informs supervisor of potential problems or customer concerns.
•        Maintains accurate records of customer inquiries and fulfillment of requests.
•        Maintains delivery lists and mail cart folders with updated names and locations.
•        Performs other duties as assigned.

?The pay rate for this position starts at $13.00hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered