Customer Service/Receptionist

Overall Responsibilities:

Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.

Specific Responsibilities:

• Model a "customer comes first" environment with pro-active commitment to internal and external customer service.

• Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target

• Provide online support for all community publishing products and services with both traditional products and newer technology.

• Troubleshoot basic technical issues with customers.

• Assist sales manager in customer service and sales reporting and other departmental matters relating to customer service and sales.

• Process office transactions for subscribers, carriers, and dealers, end of day processing.

• Credit card compliance/Identity theft

• Serve as a support person for other circulation managers.

• Self-directed education on company products, services and new technology.

• Working a rotating Sunday as scheduled.

• Actively participates in the Great Game of Business.

• Other job-related duties as assigned.

Qualifications

Behavior: Conducts self in manner that enhances the public image of the company. Polite phone manner. Behaves within the core values of our company. Interacts well with other co-workers. Dependable. Professional.

Skills: Above average communication, organization and time management, able to follow-through to a solution, attention to detail. Ability to communicate clear and concise instructions, verbally and in writing, at the consumer's level of understanding. Ability to work in a face-paced environment, open to change and willingness to be flexible. Sales experience preferred, with emphasis on telephone sales.

Knowledge: High school diploma or equivalent. Familiar with various technology devices such as computers, tablets and mobile phones. Previous customer service more then 1-2 years, office administration and computer experience required. Working knowledge of MS Office products and the Internet required. Experience in outbound phone sales a plus.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Professional development opportunities

• Profit sharing

• Tuition reimbursement

• Vision insurance