Customer Service/Order Management Specialist

Carlisle Weatherproofing Technologies is currently seeking a Customer Service/Order Management Specialist to join our CCW team in Wylie, TX. The function of this role is to be the primary contact between our company and the distributors. This role is responsible for responding to orders, customers, and representative requests' promptly and accurately. The CSR/OMS will be expected to form strong relationships with customers and manufacturer's representatives, as well as all internal groups (Sales, Marketing, Production, Shipping, etc.).

Duties and Responsibilities:

• Handle all customer requests, manage customer orders from placement through shipment with attention to detail while providing accurate lead times and pricing verification.

• Issue prompt credit, debit or return material authorizations.

• Monitor backorders and communicate in a timely manner with customers on backorder situations.

• Review open orders on a regular basis and close out old orders as necessary.

• Maintain a network of appropriate contacts within the various departments such as Traffic, Shipping, Purchasing, Financial Service, Production, etc.

Will be required to perform other duties as requested, directed, or assigned.

Work Environment/Time Worked:

• Office setting with 2 days hybrid.

• Hours Worked

• 8:00 A.M. to 5:00 P.M.

• Days of Week Worked

• Monday through Friday (hybrid days will be Monday and Friday).

Physical Requirements:

• Sitting

• Lifting

• Bending

• Stooping

• Typing (Keyboard)