Carlisle Companies Inc. Wylie , TX 75098
Posted 1 week ago
Carlisle Weatherproofing Technologies is currently seeking a Customer Service/Order Management Specialist to join our CCW team in Wylie, TX. The function of this role is to be the primary contact between our company and the distributors. This role is responsible for responding to orders, customers, and representative requests' promptly and accurately. The CSR/OMS will be expected to form strong relationships with customers and manufacturer's representatives, as well as all internal groups (Sales, Marketing, Production, Shipping, etc.).
Duties and Responsibilities:
Handle all customer requests, manage customer orders from placement through shipment with attention to detail while providing accurate lead times and pricing verification.
Issue prompt credit, debit or return material authorizations.
Monitor backorders and communicate in a timely manner with customers on backorder situations.
Review open orders on a regular basis and close out old orders as necessary.
Maintain a network of appropriate contacts within the various departments such as Traffic, Shipping, Purchasing, Financial Service, Production, etc.
Will be required to perform other duties as requested, directed, or assigned.
Work Environment/Time Worked:
Office setting with 2 days hybrid.
Hours Worked
Physical Requirements:
Sitting
Lifting
Bending
Stooping
Typing (Keyboard)
Education & Experience Requirements:
Education:
Associate degree required; bachelor's degree preferred.
Experience:
Minimum of three years of customer service experience.
Equivalency:
Combination of education and experience.
Knowledge, Skills & Abilities:
Essential Full Performance Knowledge:
SAP processes including:
Order entry (orders, credits, debits and RMA's).
Basic inquiry screens and queries.
Proper processing of credit and debit memos; and pricing corrections
Understanding of inventory screens (MD04).
Re-creation of order acknowledgements and invoices.
Basic knowledge of shipping processes.
Essential Full Performance Skills:
Solid organizational, communication, and follow-up skills.
Excellent verbal and written communication skills.
Math
SAP or other ERP system knowledge.
CRM knowledge.
Essential Full Performance Abilities:
Form strong positive relationship with customers, reps, team members, and regional managers.
Ability to negotiate.
Must be able to multitask.
What else do you get?
Time off
- Hard work should be rewarded. You'll receive paid vacation, sick time, a generous number of paid holidays.
Healthcare
Retirement Fund
Training
Tuition Reimbursement
Idea Teams
Unlimited Coffee & Flavorful Teas
When you join CWT, you'll become part of a team that looks out for you, listens to your ideas and appreciates your work. We believe we have something pretty special here, and our employees seem to agree.
"We raise the roof of expectations here at CWT, come home to quality."
Carlisle Companies Inc.