Customer Service/Inside Sales Associate (Telecom)

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Job Duties:

• Support the sale of products by partnering with Regional Sales Managers to increase sales by managing quote requests, sales leads, product promotions and analysis of sales data

• Manages a minimum of 50 customer requests daily, including phone calls, e-mails, faxes, and other forms of electronic communication

• Pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales

• Review and interpret customer specifications, applications, and terms and conditions, with assistance from Engineering or Marketing. Process requests for quote by providing pricing and product availability in a timely fashion, typically within 4 hrs.

• Process orders from customers and acknowledge within 24 hours

• Continuously develop product knowledge through internal and/or external trainings

• Process customer returns and claims in a timely manner and initiate corrective action if necessary

• Participate in cross-functional projects impacting the department and the organization

• Interface with various departments within the company to meet the needs of the customer to ensure timely delivery and accurate receipt of products. Departments such as Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management

• Provide back-up assistance and coverage for other teams as required

• Be the voice of the customer to the Prysmian organization.

Key Job Requirements:

• Associate degree preferred.

• Years of Experience 0-3 years,

• Proficiency in Microsoft Office Systems

• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus

• Analytical, documentation, and problem-solving skills

• Technical aptitude to understand product functionality, specifications and application

• Excellent written and verbal skills

• Desire and ability to excel in a rapidly changing, fast-paced environment

• Motivated both individually and on a team level

• Organizational, time management, multi-tasking, and follow-up skills

• Knowledge of Wire and Cable industry and experience in distribution environment a plus

• Strong leadership behaviors related to Prysmian values: Drive, Simplicity, Trust

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at talent.mobility@prysmiangroup.com.

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