Customer Service/Ground Security Agent- Ironwood, Michigan

Air Choice One Ironwood , MI 49938

Posted 2 months ago

Part-Time Customer Service/Ground Security/Ramp Agent - GOGEBIC-IRON COUNTY AIRPORT, IRONWOOD, MICHIGAN

Air Choice One is seeking an addition to our team with a passion for helping others. This individual will be polite, upbeat, and professional with the desire to provide amazing customer service to our passengers.

Duties and Responsibilities include, but are not limited to:

  • Ensure safety is the primary consideration in all operations

  • Consistently act in the best interest of both the Company and its customers

  • Ensure courteous and efficient customer service is provided to all customers

  • Process flight reservations over the phone and in person/airline ticketing

  • Assist customers with questions regarding flight schedules

  • Notify customers about changes in flight schedule

  • Provide information about airport security and baggage requirements

  • Respond to customer inquiries

  • Handle and resolve customer complaints

  • Maintain a working knowledge of Airport Operations procedures

  • Handle passengers' luggage (including loading/offloading)

  • Marshal Company aircraft in and out

  • Operate Company vehicles when required

  • Ensure safe and efficient station ramp operation

  • Ensure all FAA, TSA, DOT, and Company policies and procedures are properly enforced

  • Other duties as assigned

Skills and Qualifications:

  • Basic Computer Skills ability to learn reservation systems

  • Ability to perform simple mathematics

  • Ability to read and interpret tags, labels, and manifests

  • Ability to work outdoors in all weather conditions

  • Ability to lift 50 pounds

  • Previous airline and/or customer service experience is a plus

  • Ground Security Coordinator training provided

  • Aircraft Marshalling, Hazmat and Customer Service training provided

  • Obtain Class E Driver License

Education and Experience:

  • High School Diploma or equivalent


  • Part-time (25-30 hours weekly)
  • Varied shifts in a 24/7 operation/including holidays


  • Biweekly pay

Background check and drug testing will be performed.

Qualified applicants may apply at

Please no phone calls.

Air Choice One is an Equal Opportunity Employer.

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Customer Service/Ground Security Agent- Ironwood, Michigan

Air Choice One