Customer Service/Dispatch

Job Summary:

ABOUT US:

Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years!

WHAT YOU'LL DO:

Provide effective customer service and support through in-depth knowledge of company products, programs, and services. Dispatch ready mix concrete in a timely and efficient manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Talk with customers by phone and enter data into computer system.

• Solicit future orders from customers and enter order into computer system.

• Negotiate with customers' acceptable delivery times to prevent lost orders.

• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.

• Dispatch orders in a timely and efficient manner.

• Communicate with drivers and direct them to delivery locations.

• Work directly with surrounding areas to better service customers by utilizing multiple plants and look to share trucks.

• Ability to multitask and stay focused while dealing with various contractors, salespeople, dispatchers, and other personnel.

• Maintain effective working relationships with company employees, suppliers, and customers. Promote and maintain the professional image and reputation of the company and ensure timely problem resolution and customer satisfaction.

• Other duties as assigned by the Dispatch Manager.

QUALIFICATIONS AND REQUIREMENTS:

• High School Degree or General Education Degree (GED).

• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.

• Basic computer skills for entering orders.

• Communicate in a positive and helpful manner with a variety of customers.

• Ability to read and understand maps.

• Required to be able to read, write, and speak English.

• Speaking Spanish is preferred.

• Basic math required - addition, subtraction, multiplication, and division.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Basic computer skills required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Customer contact may result in stressful situations.

• Must be able to go from phone call to phone call quickly and efficiently.

• Approximately 85% of the day is sitting and entering information into a computer.

• Overtime may be required as business dictates.

• This position involves working in an office atmosphere throughout the year.

• Some after hour meetings may be required.

Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Retirement Plans

• Paid Time Off

• Wellness Program

• Education Assistance

• Employee Assistance Program

Closing

If you are interested in becoming part of our team, please apply online today.

We are proud to be an Equal Opportunity Employer. We recognize that a diverse

workforce is essential and strongly encourage qualified women, minorities,

individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.