The Canton Companies Charlottesville , VA 22901
Posted 4 days ago
Maple Tree Rentals is a leading provider of affordable rent-to-own , and one of The Caton Companies. We are seeking a Customer Service Representative for our office in central Virginia (with options for work in Charlottesville or Roanoke). The work of The Caton Companies is work that matters to our communities and to society. At Maple Tree, we take our jobs seriously and work hard, but we like to have fun in the process. We are growing, and we'd love to take you along for the ride. When we grow, you grow…we'll do our best to make sure of that.
Summary/Objective
To provide professional, efficient, and friendly service to all rent-to-own customers. We are considering candidates seeking full-time or part-time hours.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answer phones and direct calls professionally and courteously
Process Renter payments in software program
Analyze Renter accounts and request corrections as needed
Keep Renter contact information updated
Assist in new customer set up
Lead in contacting delinquent customers
Assist in the preparation and mailing of MTR notices, late letters, and statements
Perform office supply and post office errands
Learn and become proficient in Rent Manager, or other software as necessary
Adhere to company privacy policies, proper storage of files, and protection of customer information
Perform other duties as assigned by Management
Position Type and Expected Hours of Work
This is a full time position; typical work hours will include shifts on Monday through Friday, 8:00 a.m. to 5:00 p.m.
Required Education and Experience
High school diploma or equivalent
Bilingual (Spanish) a plus
Preferred Education and Experience
Salary depends on skills and experience. Family-owned, the Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits. To learn more about The Caton Companies, visit www.catoncompanies.com
Maple Tree Rentals is an Equal Opportunity Employer.
The Canton Companies