Customer Service/Account Analyst - Berkeley Heights, NJ

American International Group Schaumburg , IL 60196

Posted 6 months ago

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG PC Global Services, Inc

Customer Service/Account Analyst Position

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world's leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Customer Service department.

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.

The Customer Service/Account Analyst will be responsible to:

  • Provide and deliver "Best in Class" service to all internal and external customers

Build client relationships and demonstrate customer focus

  • Maintain department productivity standards

  • Achieve department quality goals

  • Ability to use multiple processing systems effectively and handle multiple tasks simultaneously

  • Contribute to company-wide initiatives and projects

  • Ability to work in a fast-paced environment and adapt to changing conditions

Technical Skills Required:

  • Basic organizational and analytical skills (Individual performance/Organizational agility)

Knowledgeable in one or more of the following areas:

  • Quoting process able to review quote requests, interpret underwriting reports, enter application data into quoting systems and prepare quotations for review by underwriter or agent

  • Issuing process able to review bind request forms, examine original quotes for accuracy, make changes as necessary and issue policies per agent's request and underwriter's instruction

  • Quote to bind process if necessary, creates quotes that are representative of coverages, premiums, etc. that are referenced on bind requests

  • Endorsement processing ability to make policy changes per agent or underwriter requests in accordance with client service authority guidelines

  • Quotes/requotes to existing ability to review quote request, order applicable underwriting reports quote changes per agent or underwriter request and release to underwriter or agent based on authority

  • Demonstrate the ability to achieve stated time service standards as outlined for particular role/function

  • Demonstrate the ability to achieve quality objectives as outlined for particular role/function

  • Demonstrate a working knowledge of MSWord and MSExcel and a strong aptitude for PC and internet usage. (Business performance/Optimizing work processes)

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


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Customer Service/Account Analyst - Berkeley Heights, NJ

American International Group