Customer Service

Williams-Sonoma, Inc. Fort Lauderdale , FL 33301

Posted 2 months ago

POSITION SUMMARY:

Work in a fast-paced call center environment. Responsible for scheduling and assisting customers with home delivery of their order(s)

PRIMARY FUNCTIONS:

  • Handle high-volume of inbound and outbound calls

  • Provide support in other call-center/customer service capacities

  • Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience

  • Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed

  • Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions

QUALIFICATIONS:

  • Interview required as part of selection process

  • Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers

  • Strong telephone etiquette and written/verbal communication skills

  • Must possess a positive and upbeat personality with a desire to deliver outstanding customer service

  • Must be able to communicate with many customers each day, maintaining composure under workload and pressure

  • Computer literate with working knowledge of MS Excel and Outlook

  • Availability to work a full-time schedule including nights, weekends, and holidays

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Customer Service

Williams-Sonoma, Inc.