Customer Service W/Excel A Must

Job Description Job Description · Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business. · Handle many types of inquiries including sales order tracking, in stock questions, as well as handling calls from industry professionals & consumers regarding product related questions and concerns. Analyze situations, investigate problems & determine solutions. · Manage new product launch process from customer perspective, gather and monitor all required documentation to ensure product set up through delivery of initial order. · Review multiple reports daily to insure orders are in system accurately, and ship in a timely manner to avoid service level penalties and customer out of stock situations. · Manage backorders for all accounts, including weekly backorder report for each customer, and expedite shipments where necessary to avoid failure to supply penalties.

Review backordered product for customers that require ship complete and report closed lines through customer portal. · Process RMA’s for damaged and refused products. · Review and analyze customer score cards for Ohm Labs & Taro service levels monthly, to identify and resolve any issues that may be negatively affecting our service levels and to avoid penalties. · Liaison between customer and Accounts Receivable as well as Pricing and Contracts for any pricing and deduction related issues. Review with accounting credit issues to resolve orders for shipments. · Monitor promotional orders and customer buy-ins. · Interact daily with logistics and warehouse regarding customer orders and inventory levels. · Monitor sales and create sales reports using SAP to look for trends and support field sales customer visits. · Run weekly reports on orders placed for all top customers. · Navigate customer website portals for customer sales, scorecards, and deduction issues. · Work with Regulatory and Quality Assurance on customer requirements. · Handle Administrative tasks for Field Sales as needed. · Project work as assigned Qualifications · Some college preferred. · A minimum of one to two years customer service experience in a “non call center” environment is a must. (pharmaceuticals or chemicals experience a plus). · Excellent verbal and written communication skills. · Detail oriented with good time management skills · Strong computer skills including: advanced Excel skills & SAP experience a must. · Positive Customer Service attitude with a pleasant and professional phone manner. · Effective communication and listening skills