Customer Service Truck Maintenance Coordinator

Herc Rentals Inc. Rohnert Park , CA 94927

Posted 4 months ago

With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers' construction, industrial, remediation and maintenance projects.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Short Description

Purpose: Primary focus is to provide responsiveness and problem resolution to the Herc ProTruck COE business segment. Position provides support to external Herc customers and internal Herc team members.

Responsibilities

  • Support incoming/outgoing calls/emails/live chat pertaining to questions on rental vehicles that are due for service or involved in a road side incident

  • Contact customers when rental fleet is due for service and coordinate the service between Herc's maintenance network and the customer

  • Assist in properly registering vehicles and supporting registration renewals

  • Contact customers when registration renewals are overdue and coordinate providing the customer with the renewal and placing it on the vehicle

  • Administer policy in an efficient and professional manner

  • Stay abreast of the status of customer relations as well as automotive industry news to problem-solve and consult with the client

  • Drive positive customer experience by offering solutions to callers and not passing off the customer until resolution is complete

  • Work in collaboration with internal and external partners to provide world-class customer service

  • Utilize CRM software to document, manage and track client support and transactions

  • Thrive in a fast paced, customer-oriented business with consultative knowledge of rental vehicles

  • Support the Mission, Values and Vision of Herc

  • Support customers in times where additional administrative support is needed to fulfill Management Strategic Initiatives

  • Other special projects or duties as determined by department management

Requirements


    1. Customer Focus


    1. Timely Decision Making


    1. Composure


    1. Ethics and Values


    1. Integrity and Trust


    1. Problem Solving


    1. Time Management

  • Ability to develop rapport with customers

  • Attentive Listening

  • Coordinating Project Activities

  • Critical Thinking

  • Excellent communication skills

  • Strong fleet knowledge

Professional Experience
1-3 years of customer service or sales experience required
2-3 years' experience in the above required.

A valid U.S. Driver's License

Ability to contend with a multi-tasking, dynamic environment with strict deadlines

Ability to multitask in a deadline driven environment

Ability to successfully think and plan ahead

Educational Background

High School Diploma/GED

At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

email resumes to: joseph.gunter@hercrentals.com


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Customer Service Truck Maintenance Coordinator

Herc Rentals Inc.