Customer Service Truck Maintenance Coordinator

Herc Rentals Inc. Rohnert Park , CA 94927

Posted 4 months ago

With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers' construction, industrial, remediation and maintenance projects.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Short Description

Purpose: Primary focus is to provide responsiveness and problem resolution to the Herc ProTruck COE business segment. Position provides support to external Herc customers and internal Herc team members.


  • Support incoming/outgoing calls/emails/live chat pertaining to questions on rental vehicles that are due for service or involved in a road side incident

  • Contact customers when rental fleet is due for service and coordinate the service between Herc's maintenance network and the customer

  • Assist in properly registering vehicles and supporting registration renewals

  • Contact customers when registration renewals are overdue and coordinate providing the customer with the renewal and placing it on the vehicle

  • Administer policy in an efficient and professional manner

  • Stay abreast of the status of customer relations as well as automotive industry news to problem-solve and consult with the client

  • Drive positive customer experience by offering solutions to callers and not passing off the customer until resolution is complete

  • Work in collaboration with internal and external partners to provide world-class customer service

  • Utilize CRM software to document, manage and track client support and transactions

  • Thrive in a fast paced, customer-oriented business with consultative knowledge of rental vehicles

  • Support the Mission, Values and Vision of Herc

  • Support customers in times where additional administrative support is needed to fulfill Management Strategic Initiatives

  • Other special projects or duties as determined by department management


    1. Customer Focus

    1. Timely Decision Making

    1. Composure

    1. Ethics and Values

    1. Integrity and Trust

    1. Problem Solving

    1. Time Management

  • Ability to develop rapport with customers

  • Attentive Listening

  • Coordinating Project Activities

  • Critical Thinking

  • Excellent communication skills

  • Strong fleet knowledge

Professional Experience
1-3 years of customer service or sales experience required
2-3 years' experience in the above required.

A valid U.S. Driver's License

Ability to contend with a multi-tasking, dynamic environment with strict deadlines

Ability to multitask in a deadline driven environment

Ability to successfully think and plan ahead

Educational Background

High School Diploma/GED

At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

email resumes to:

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Team Leader

Raley's And Belair

Posted 2 days ago

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 Overview We are now hiring Great People Who Care! We are looking for a memorable and inspiring Customer Service Team Leader who has a passion for leading a team. Our Customer Service Team Leader will be in responsible for the customer experience and will lead their team of Cashier and Courtesy Team Members to success. A Customer Service Team Leader can demonstrate excellent leadership skills, the ability to drive for results, and has great attention to detail. A Customer Service Team Leader is a demonstrated servant leader, is knowledgeable on retail business best practices, and is adaptable to all situations while offering unmatched customer service. Be part of our store team and help us make a positive impact in our customer's lives. Working with us is like working with FAMILY. We promise our Team Members open and honest communication and opportunities for growth with our company. Our leaders lead with passion and purpose, and celebrate you with meaningful recognition. We promote a healthy life balance because we believe your personal well-being is essential. We have a passion for food, and we share an inspiring vision, "To change the way the world eats, one plate at a time." Responsibilities A Customer Service Team Leader is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. A Customer Service Team Leader is a key cog in the leadership structure, will truly drive the customer experience, and will lead all Team Members and Courtesy Team Members that work at the front-end of the store. A Customer Service Team Leader responsibilities include * Leading, training, coaching, and communicating with all "Front-End" Team Members * Operating a register and accurately handle customer cash, credit/debit payments, and change * Assist in coordinating weekly scheduling for the front-end department * Assisting all customers by providing information and resolving any complaints * Maintaining Safety and Sanitation standards throughout the store * Developing future leaders * Ensure compliance with all company and store policies and procedures (and thus compliance with all state and federal laws applicable to this industry). * Working primarily midday shifts, with occasional day and night shifts * All other related duties as assigned Qualifications Desired qualifications include: * Friendly and customer service oriented. Interest in food and cooking a plus. * Must display exceptional leadership skills; excellent interpersonal and communication skills. * Customer service, restaurant, barista, food service, grocery or similar experience desired * Previous leadership experience desired * Self-motivated, with a high attention to detail, quality and presentation * Skills to communicate effectively with coworkers and customers * Ability to work independently, effectively manage time and multitask in a fast-paced environment * Ability to read, understand and follow through on verbal and written directions * Ability to reliably meet required work schedule and adhere to company attendance policy Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending Must be 18 years of age For Internal Transfers/Promotion Candidates: No disciplinary action during the past 6 months Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR. You may be asked to accept a part-time position if that is the only position available Raley's And Belair Rohnert Park CA

Customer Service Truck Maintenance Coordinator

Herc Rentals Inc.