Customer Service - Test Center Administrator (Pt)

JOB TITLE: Test Center Administrator

REPORTS TO: Test Center Manager

DEPARTMENT: Test Center

LOCATION: West Springfield, MA

TEST CENTER ADDRESS: 59 Interstate Drive, Suite 25

PERKS for employees hired for 20+ hours:

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves, or overnight shifts!
• Paid training
• Sick time is prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

AVAILABLE SCHEDULE:

• Part-Time - Hours Will Vary
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate's fingerprint identification

QUALIFICATIONS:

EDUCATION:

• High school diploma or equivalent required
• College experience a plus

EXPERIENCE:

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

SKILLS:

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing)

PHYSICAL JOB REQUIREMENTS

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols