Customer Service -Test Center Administrator (Pt)

Prometric Berlin , CT 06037

Posted 2 months ago

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

JOB TITLE: Test Center Administrator

REPORTS TO: Test Center Manager

DEPARTMENT: Test Center

LOCATION: Glastonbury, CT and Berlin, CT

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

PERKS for employees hired for 20+ hours:

  • 12 Paid Holidays Off annually based on work schedule and start date

  • No selling or quotas

  • Office setting environment

  • No inventory, stocking, floor moves or overnight shifts!

  • Paid training

  • Sick time prorated based on start date

  • 401K

  • Employee Assistance Program

  • Vision

  • FSA

AVAILABLE SCHEDULE:

  • Part Time
  • Hours Will Vary
  • Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.

  • Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day

  • Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 25 hours per week, with an expectation to work more hours if needed.

  • Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

  • Maintain and apply expert knowledge of test center policies, practices and procedures

  • Greet examinees and verify identification

  • Perform required security checks including the use of wands

  • Continuously monitor candidates as they complete exams

  • Report and/or resolve candidate issues with urgency

  • Maintain secure environment and materials in the test center at all times

  • Ensure every candidate receives a fair and comfortable testing experience

  • Report any occurrences outside company guidelines

  • Ability to be flexible with scheduling based on Prometric days of operations

  • Represent Prometric's vision, mission and values

  • Safeguard the test center from misconduct

  • If applicable, digitally scan and record candidate fingerprint identification

QUALIFICATIONS:

EDUCATION:

  • High school diploma or equivalent required

  • College experience a plus

EXPERIENCE:

  • Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
  • Must be 18 years of age to qualify

SKILLS:

  • Ability to communicate professionally and effectively with candidates and coworkers

  • Ability to write detailed and accurate reports and correspondence

  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

  • Must be able to bend, stoop, and lift up to 40 pounds

  • Ability to remain in a stationary position for extended periods of time while administering exams

  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room

  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam

  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Other details

  • Pay Type Hourly

Apply Now

  • Berlin, CT, USA
  • Glastonbury, CT, USA
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Customer Service Consultant

Eversource

Posted 1 week ago

VIEW JOBS 8/4/2022 12:00:00 AM 2022-11-02T00:00 <p>Check out this video and find out why our team loves to work here!</p><p>In this role you will be assisting with planning, coordinating and overseeing Billing and MDM related activities and assignments associated with a variety of Training, Monitoring and documenting work processes (i.e. testing, Focus on working knowledge of Billing and MDM). You will provide analytical, systems and operational oversight and coordination of the Billing within the Customer Operations organization through the planning, development and implementation of analytical tasks and assignments.</p><ul><li><p>Assist with planning, developing and implementing a variety of training as needed, including helping to develop detailed business processes for any new or changing processes</p></li><li><p>Assist with gathering monitoring for Supervisors related to the Billing and MDM in the Customer Operations organization.</p></li><li><p>Assist with supporting IT and external vendor business partner IT teams to submit issues and help troubleshoot / resolve system and other operational and / or customer impact issues that surface related to Billing.</p></li><li><p>Act as a liaison and point of contact representing the Billing and MDM, supporting development of business requirements / specifications for system development projects for new /existing systems.</p></li><li><p>As needed, participate on special projects / work teams to assist with implementing key initiatives, strategies and process improvements that identify and recommend solutions to problems that help better serve our customers.</p></li><li><p>Assist in coordination of key projects including schedule development and assignments as required.</p></li><li><p>Assist with analysis of proposed or existing methods, policies, procedures, processes, and/or technologies related to Customer Operations activities.</p></li><li><p>Provide input to help recommend and follow through on operational, system or procedural improvements, including manual or automated processes and applications related to billing operations.</p></li><li><p>Perform assigned Storm Duty roles and responsibilities during major storm / outage emergency events as required, as well as support any other catastrophic or business continuity/ disaster recovery situation.</p></li></ul><p>Technical Knowledge/Skill:</p><ul><li><p>Individual should have a thorough knowledge of Eversource customer service systems, Microsoft Office and other Eversource-related systems (e.g., Storms, Fieldnet);</p></li><li><p>Knowledge of CT, MA and NH regulations concerning customer service</p></li><li><p>Excellent interpersonal and communication skills</p></li><li><p>Ability to gather and analyze complex information to determine facts; make recommendations and appropriate decisions, and initiate action accordingly.</p></li><li><p>Demonstrated ability to function independently or in the capacity of a resolution team member</p></li><li><p>Ability to plan, coordinate and execute assignments</p></li><li><p>Demonstrated ability to effectively represent Customer Group</p></li><li><p>Ability to communicate with all levels of the organization including senior management</p></li><li><p>Ability to work effectively under the pressure of severe time restraints.</p></li><li><p>Proficient in oral and written communications is required.</p></li></ul><p>Education:</p><ul><li>Bachelor's degree in Accounting, Business Administration, Economics, related field or equivalent experience</li></ul><p>Experience:</p><ul><li>A minimum of 1 to 2 years of related experience is required</li></ul><p>Working Conditions:</p><ul><li><p>Must be available to work emergency restoration assignments as required.</p></li><li><p>Must be available to travel between MA/CT/NH as necessary.</p></li><li><p>Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing, speaking, and presenting with individuals and groups.</p></li><li><p>Work involves extensive use of a computer and significant interaction with individuals and groups from many business areas and position levels.</p></li></ul><p>Worker Type:</p><p>Regular</p><p>Number of Openings:</p><p>1</p><p>EEO Statement</p><p>Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.</p><p>VEVRRA Federal Contractor</p><p>Vaccination Information:</p><p>Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.</p><p>Emergency Response:</p><p>Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.</p><br> Eversource Berlin CT

Customer Service -Test Center Administrator (Pt)

Prometric