Customer Service - Test Center Administrator (Full Time)

Prometric Austin , TX 78719

Posted 2 weeks ago

Want to make the transition from retail but remain in the service industry? Please apply to this opportunity to become a Test Center Associate for Prometric.

COVID-19 Safety Measures: The safety of our employees and customers are of the utmost importance. Therefore, we have implemented the following safety measures at our test centers:

  • Mandatory safety training for all employees

  • Enacting Social Distancing Policies between employees and customers

  • Daily Site Cleaning Procedures

  • Requiring Face Masks for Customers

  • Providing & Requiring Face Masks for Employees

We offer the following:

  • Holidays Off!

  • Nine Paid Holidays Off annually

  • No selling or quotas

  • Office setting environment

  • No inventory, stocking, floor moves or overnight shifts!

  • Paid training

We are seeking:

  • Strong Customer Service Skills required

  • Retail Store/Big Box a plus

Address: 2801 S. IH 35, AUSTIN TX

Available Schedule(s):

  • Full Time - Hours Will Vary

  • Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Very rarely, Sunday hours.

Company Overview:

Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Job Overview:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

Required Conduct:

  • Ensure every candidate receives a fair test

  • Represent Prometric's vision, mission and values

  • Ensure your test center provides a best-in-class and comfortable testing experience

  • Permit only eligible candidates

  • Safeguard the test center from misconduct


  • Maintain and apply expert knowledge of test center policies, practices and procedures

  • Greet examinees and verify identification

  • Register and prepare candidate scorecards

  • If applicable, digitally scan and record candidate fingerprint identification

  • Continuously monitor candidates as they complete exams

  • Resolve or report candidate issues with urgency

  • Secure all computer software in the test center at all times

  • Reboot computer servers and reset passwords as necessary

  • Report any occurrences outside company guidelines to corporate management

  • Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience:

  • High School Diploma required, college experience a plus

  • One to two years customer service-related experience required

  • Ability to communicate with candidates effectively and with professionalism and authority

  • Ability to write detailed reports and correspondence

  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

  • Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

  • Capable of lifting up to 40 pounds

  • Ability to remain in a stationary position for extended periods of time while administering exams

  • Ability to perform periodicwalk-throughs

  • Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring

  • Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet

For more information, please visit

Prometric is an Equal Opportunity Employer: Disability/Veteran

Other details

  • Pay Type Hourly

  • Hiring Rate $13.50

  • Austin, TX, USA

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative Urology Full Time Days

Ascension Health

Posted 4 days ago

VIEW JOBS 8/9/2020 12:00:00 AM 2020-11-07T00:00 We Are Hiring Customer Service Representative Full-Time, Days Urology Health Transformation Building - Austin,TX Why Join Ascension? Ascension Seton, based in Austin, Texas, is a faith-based non-profit healthcare system founded in 1902 by the Daughters of Charity. Called to be a sign of God's unconditional love for all, Ascension Seton strives to expand access to high-quality, low-cost, person-centered care and services. Ascension Seton operates more than 100 clinical locations, including four teaching hospitals which serve as training sites for Dell Medical School at The University of Texas. Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, especially to those most in need. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. What You Will Do As an Associate with Ascension Seton you will have the opportunity to: Perform a variety of customer service functions. Responsibilities: * Handles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs. * Uses systems for tracking, information gathering, or troubleshooting. * Responds to inquiries and may refer customers to secondary sources. * Maintains records as appropriate. * Insurance - eligibility benefits * Authorizations and pre-certifications What You Will Need Education: * Diploma * High school diploma or GED required Work Experience: * None required * 2 years of patient customer service preferred * Bilingual in Spanish preferred Equal Employment Opportunity Seton Healthcare Family is an equal employment opportunity / Affirmative Action employer and complies with all applicable federal, state and local equal employment regulations and laws. It is the policy of the Seton Healthcare Family to afford equal employment opportunities to all employees and prospective employees without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local laws. This policy applies to all personnel actions, such as hiring, promotion, transfer, demotion, termination, layoff and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws. Affirmative Action goes beyond the concept of equal employment opportunity. Affirmative Action policies and programs are required to overcome the present effects of past discrimination and to achieve equal employment opportunity for members of groups that are or have been formerly under-represented. Affirmative Action policies and programs are tools whereby additional efforts are made to recruit, employ and promote qualified members of formerly excluded groups, even if that exclusion cannot be traced to particular discriminatory actions. Through specific and result-oriented activities, Seton Healthcare Family's goals are to ensure that every person is given full consideration through equal employment opportunity policies and practices and to achieve a representative workforce through its affirmative action efforts. It is further the policy of the Seton Healthcare Family to encourage vendors, contractors, affiliate institutions and others doing business with the Seton Healthcare Family to observe the principles of Equal Employment Opportunity and Affirmative Action. Seton Healthcare Family is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster: EEO is the Law Poster Supplement Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. Ascension Health Austin TX

Customer Service - Test Center Administrator (Full Time)