Customer Service Temp (Cw)

Virginia Farm Bureau Richmond , VA 23234

Posted 2 months ago

Countryway, an affiliate of Virginia Farm Bureau is seeking a detail oriented data entry and call center representative to work a temp assignment in the Underwriting and Policy Services department.

Qualified candidates will have exceptional MS Office and data entry skills, and a high level of initiative. Must be able to work computer, and basic office equipment in a proficient manner. High school diploma or equivalent required. Prior Property & Casualty (P&C) experience a must. Must be able to work Monday thru Friday, 8:00 AM 4:30 PM.

PRIMARY DUTIES

  • Respond with high level of customer service to processing change requests.

  • Develop an understanding of internal procedures used in connection with the issuance and maintenance of insurance policies.

  • Develop an understanding of all manual rules and rates.

  • Make basic processing decisions based on guidelines and rules.

  • Acquire knowledge to process multiple lines (some approval required).

  • Interpret and evaluate completeness of data provided by underwriters, agents, etc. for the purpose of policy issuance and changes.

  • Enter premium transactions associated with statistical data into computer system.

ADDITIONAL DUTIES

  • Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.

  • All other duties assigned by the Service Center Manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

  • High school diploma or equivalent

  • Previous Property & Casualty (P&C) insurance experience a must

MINIMUM SKILL QUALIFICATIONS

  • Excellent oral and written communication skills

  • Proven math and problem solving skills

  • Proficient using basic Microsoft Office products (Outlook, Word, Excel)

  • Excellent data entry skills

  • Ability to work in a team environment

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age disability, orientation or veteran status.

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Customer Service Temp (Cw)

Virginia Farm Bureau