Position Summary: Customer Service Tellers (CST's) are responsible for performing teller functions by processing teller transactions efficiently and accurately while providing the customer with an exceptional customer experience. A CST builds confidence, trust, and loyalty through courtesy and professionalism by addressing the customer by name and identifying the customer's needs.
To maintain confidentiality
To provide excellent customer service
To handle stress and meet deadlines/goals
To work independently and as a team member
To perform basic math functions
In attention to detail and accuracy
In computer use including Microsoft Office Suite
In oral communication and interpersonal skills
In judgment and decision-making
In analytical and problem-solving skills
In time management
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Exposed to potential hazard of robbery position receives detailed instructions to minimize risk
Education and Experience Requirements
High school diploma or equivalent
Education and Experience Preferences
Eligible for overtime pay
Typical schedule may be varied and flexible Monday-Friday between 7:30 a.m. 6:30 p.m. with flexible hours as needed during peak times, vacations, and sick leave. Some job positions regularly work Saturday shifts and supervisor will advise if applicable to this job position.
Employee may also be required to work extended hours on an occasional basis in order to fulfill job duties and responsibilities as outlined in Essential Functions & Key Areas of Responsibility.
Essential Functions & Key Areas of Responsibility
Establish, retain and deepen relationships with existing and new customers in the community to achieve branch sales goals and provide exceptional customer service.
Perform security and maintenance of proper cash requirements in teller drawers, adhere to authority limits, and balance teller drawer/cash.
Respond to customer inquiries, resolve issues, and recognize cross sales opportunities. Educate customers on alternative channels to provide service.
Perform banking services for customers including processing transactions accurately and efficiently to build rapport, customer confidence, and trust.
Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank.
Perform other related duties as assigned.
Opportunity Bank Of Montana