Customer Service Technician EZ Pass - Newport News Customer Service Center-00088

Title: Customer Service Technician EZ Pass- Newport News Customer Service Center-00088

State Role Title: Admin and Office Spec III

Hiring Range: $36,000 - $45,000.00

Pay Band: 3

Agency: Department of Motor Vehicles

Location:NEWPORT NEWS CSC

Agency Website: employement@dmv.virginia.gov

Recruitment Type: General Public- G

Job Duties

Virginia's Department of Motor Vehicles (DMV) seeks a service-oriented professional to work as a Customer Service Technician EZ Pass in the Newport News Customer Service Center. The selected applicant will handle EZ Pass customer services, as well as other various DMV transactions, including communicating policies, procedures, and regulations; processing applications and other DMV-related services.

Training will be provided to ensure your success, along with a competitive salary.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• Provides efficient and effective service to customers and prospects on all EZ Pass based services on a variety of inquiries and customer needs.
• Possesses a strong customer service focus.
• Some knowledge of office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts.
• Working skill in basic keyboarding.
• Demonstrated ability to understand, interpret, explain and apply complex written material such as the Motor Vehicle Code, other laws, rules, regulations, policies and procedures and to adapt to frequent statute, policy and procedural changes.
• Demonstrated ability to analyze records, files and other documents to reach logical and legal conclusions.
• Demonstrated ability to accurately perform arithmetical computations and to balance and reconcile a cash drawer.
• Demonstrated ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods.
• Demonstrated ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.
• Ability to successfully complete all required employee training as assigned.
• Ability to lift 10-25 lbs. • Ability to perform work tasks at various work stations within the service center as assigned.
• Must be willing to work Monday-Saturday with varying hours to meet agency business needs.
• Must be at least 18 years of age.
• Possession of a driving record with a point balance of less than 6 demerit points and no major convictions.

Additional Considerations

Extensive experience in processing E-Z Pass customer transactions

Knowledge of office operations and procedures, of computer concepts and basic accounting practices and mathematical concepts

Demonstrated ability to understand, interpret, explain, and apply complex written material such as the Motor Vehicle Code, other laws, rules, regulations, policies and procedures and to adapt to frequent statute, policy and procedural changes.

Demonstrated ability to analyze records, files, and other documents to reach logical and legal conclusions.

Demonstrated ability to accurately perform arithmetical computations and to balance and reconcile a cash drawer.

Demonstrated ability to work cooperatively with others in a team environment and to work effectively under pressure during peak workload periods.

Demonstrated ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.

Possesses strong customer service skills/focus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver's history and criminal background check. A fingerprint-based criminal history check will be required on the selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-486-2664

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.