Customer Service Technician

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Client Relationship Specialist is responsible for facilitating the day-to-day

communication between our clients and our laboratories, ensuring exceptional

client experience, and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.

• Advise walk-in clients about service information and project preparation.

• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.

• Unpack shipments and document receipt of sample.

• Update client and project data records in LIMS and CRM software systems.

• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.

• Ability to assist with administrative tasks as necessary.

• Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.

Qualifications

• HS Diploma or equivalent

• Customer service experience 1-2 years

• Excellent written and verbal communication skills

• Active listening

• Client-focus

• Computer literate (Office suite, Adobe PDF, CRM)

• Prioritization and on-time execution of tasks

• Process improvement

• Problem-solving and solution orientation

• Demonstrated ability to sell solutions as a result of active listening

• Strong interpersonal skills (people, social, emotional intelligence)

• Proactivity

• Team player who can self-motivate

• Performs well under pressure; thrives in fast-pace environment

• Growth mindset

Additional Information

Candidates located within commutable distance of our Fort Lauderdale, FL laboratory are encouraged to apply. Candidates must be eligible to work in United States without Sponosorship.

Salary Range: $18-21 an hour with benefits, PTO and company matching 401K plan

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic location

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.