Customer Service

We are currently seeking an Customer Service to fill a vacant position with one of our Client, located in Camarillo, CA. If you possess the necessary qualifications and are interested in pursuing this opportunity, we kindly request that you provide us with your most up-to-date resume.

We appreciate your consideration and look forward to potentially working with you. Job Description: Provide excellent support and service to our customers ensuring a positive customer experience from the beginning of the quoting process through delivery.

Accurately prepare and process orders, quotes, and RMA's for returns and/or credits. Respond promptly to customer inquiries. Acknowledging and resolving customer complaints.

Interface with Purchasing and Production departments to track order status. Run open order reports daily. Communicate to the customer and sales representatives potential delays or issues.

Accurately input data in the ERP system. Maintain master customer files. Partner with applicable departments to identify customer/order issues.

Reacting with a sense of urgency. Investigate the most time effective solution to order issues and communicate with customers/sales representatives of the potential impact on their delivery timetable. Proactively communicate with internal departments on all changes to orders.

Ensure drawings are approved and signed prior to beginning the quoting process. Review (in Syteline) BOM's (Bill of Materials) to ensure capability of producing order by confirming all costs, parts and labor required. Ensure margin accuracy by maintaining open communication with the Sales Manager for approval.

Enter quote in ERP system by utilization of multiple systems (email and/or drawing tracker . Required: HS/GED. 5 years customer service experience. Experience using an ERP system.

MS Office. Accurate data entry.