The Customer Service Technician II handles installation and maintenance of broadband services for residential and small business locations. The Technician must possess an attention to detail, problem solving skills, the ability to distinguish colors in use of color-coded cable, and the capability to climb ladders and poles up to 40' and to lift up to 50 lbs. Must be available to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Required to respond to after hour call-outs.
Install, maintain, and repair business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications
Handle routine and non-routine assignments
Communicate with customers regarding installation/repair
Present and conduct self in a professional manner; promote positive company image to the public
Diagnose, clear, and repair outside plant facility troubles
Repair cable cuts and damage
Perform minor central office tasks
Operate a variety of tools and devices including test equipment
Adhere to safety standards and regulations
Safely operate and maintain clean and organized company service vehicle
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3 years directly related to the job; or 6 years of directly related telephony experience or an equivalent combination of education and/or directly related telephony experience required; or applicable Military experience required.