Customer Service Tech - Central Florida

D.R. Horton, Inc. Orlando , FL 32801

Posted 2 months ago

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Evaluates homeowner repair issues to determine if they are warrantable items

  • Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

  • Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

  • Schedules and manages subcontractors to make designated warranty repairs

  • Certifies warranty work is completed within contractor obligations

  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

  • Ability to work overtime

  • Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

  • Processes charge-back documentation and invoices

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Required Qualifications

  • High School Diploma or GED

  • 3 or more years related experience; including carpentry work, drywall, texture repair and painting

  • Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

  • Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications

  • Proficiency with MS Office and email

  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock. The noise level is generally loud

Preferred Qualifications

  • Prior customer service experience

  • Experience with minor electrical, plumbing and HVAC repair work

  • Ability to work independently and be productive without supervision

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

  • Medical, Vision and Dental

  • 401(K)

  • Employee Stock Purchase Plan

  • Flex Spending Accounts

  • Life Insurance

  • Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America's Builder.

#WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Critical Care Opportunities Adventhealth Central Florida Division

Adventist Health System

Posted 1 week ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Job Description Critical Care Opportunities - AdventHealth Central Florida Division AdventHealth is continuing to grow its comprehensive and successful 24/7 ICU model and are seeking dynamic critical care fellowship trained physicians to be part of our expanding team. Our team manages a complex and diverse patient population across eight of our campuses within Central Florida. We have the following positions available dedicated to the noted campuses around the greater Orlando area with growth potential and opportunities for teaching as well with our residents and critical care fellows at the main campus: * Days AdventHealth Kissimmee (Medical/Surgical) [ Link removed ] - Click here to apply to Critical Care Opportunities - AdventHealth Central Florida Division * Days AdventHealth Celebration (Medical/Surgical/Cardiac ICU) [ Link removed ] - Click here to apply to Critical Care Opportunities - AdventHealth Central Florida Division * AdventHealth Orlando - CVICU/ECMO/Heart Transplant [ Link removed ] - Click here to apply to Critical Care Opportunities - AdventHealth Central Florida Division * Nocturnist at AdventHealth East Orlando (Medical/Surgical) [ Link removed ] - Click here to apply to Critical Care Opportunities - AdventHealth Central Florida Division This employment opportunity is for critical care fellowship trained physicians with an interest in a hospital only setting covering Medical ICU, Surgical ICU, and CV ICU's. Full time Nocturnists also considered for pay differential. Ideal candidates will have two years experience in Critical Care Medicine, although new fellowship grads will be considered as well. 14 shifts per month will provide full time benefits. 12 shifts per month for the nocturnist positions will provide full time benefits. Set schedule/shifts, competitive salary/benefits and a collegial cross-coverage team are just some of the attractive aspects of this opportunity. Note: Physicians must be board certified/eligible in the subspecialty of Critical Care Medicine. Group is open to Anesthesiology, Pulmonology, Internal Medicine and Emergency Medicine. Practice Description This is an employment opportunity through AdventHealth Medical Group, a 700+ physician, multi-specialty organization. AHMG is a sister organization of AdventHealth and is under our parent company, Adventist Health System. This model offers a highly competitive salary and benefits package that includes occurrence-based malpractice coverage, health insurance for the physician and his/her family, relocation expenses, a generous 403b retirement plan, and a CME allowance. This aligned model and practice management experience provides the opportunity for the physicians to focus on the clinical aspects of medicine. Practice Setting AdventHealth Cardiovascular Institute: The AdventHealth Cardiovascular Institute, an established leader in the fight against cardiovascular disease since 1967, addresses every facet of heart care. Through our centers of excellence in heart valve surgery, arrhythmia and ablation, lead extraction and vascular surgery, we provide cutting-edge cardiovascular and thoracic services. Serving more than 72,000 patients each year, including approximately 4,650 who undergo heart surgery, our cardiac care centers are supported by a team of more than 1,000 specially trained nurses and technicians. We're home to more than 125 board-certified cardiologists and cardiovascular surgeons who offer superior outcomes to our patients. Our specialists work together to deliver truly comprehensive heart care - from prevention and heart disease diagnosis to the latest advancements in open-heart surgery and transplantation. The AdventHealth Cardiovascular Institute (CVI) is one of the busiest centers of its kind in the nation. We are a leading provider of cardiovascular and thoracic services among Medicare patients with national rankings that include: #1 in Cardiology volume, #1 in Vascular Surgery volume, #5 in Thoracic Surgery volume and #8 in Open Heart Surgery volume. The AdventHealth CVI is centered in a tertiary facility known as AdventHealth Orlando with a newly opened Ginsburg Tower. This 15-story sanctuary of healing offers patients a full range of comprehensive heart and vascular care, including 12 hybrid operating rooms housing electrophysiology, vascular and invasive cardiology. AdventHealth Orlando is recognized as the #1 Hospital in Orlando and as one of Orlando's high-performing hospitals for Cardiology & Heart Surgery by US News and World Report. See our [ Link removed ] - Click here to apply to Critical Care Opportunities - AdventHealth Central Florida Divisionfor cardiac treatments and services offered at AdventHealth Orlando. Community Description Orlando is known as the City Beautiful. There is much more than theme parks here! Our community is culturally diverse and a great place to raise a family. We have excellent public and private schools. Orlando is also the setting for several colleges and Universities, including the University of Central Florida. We are home to multiple theaters, art museums, art festivals and film festivals. We are well known for our excellent restaurants. We have a vibrant sports community with national teams like the Orlando Magic Basketball and Orlando City Soccer Club. We offer year round pleasant weather for outdoor fun and are only an hour away from some of the most scenic beaches in the Southeast. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Orlando FL

Customer Service Tech - Central Florida

D.R. Horton, Inc.