Customer Service Teammate - Full Time Call Center Representative

Dick's Sporting Goods Pittsburgh , PA 15201

Posted 2 months ago

Do you have a passion for customer service? Are you a sports enthusiast? Does the idea of delighting the customer excite you? If that describes you, we have a great opportunity as a Full-Time DICK'S Sporting Goods Customer Service Teammate.

This role is an exciting, front line, full-time role that connects our brand to our Athletes (customers) via super engaging phone conversations. The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey.

In this role you will:

  • Assist Athletes with situations related to product inquiries, gift card and ScoreCard issues, place orders, check on existing order status, and process returns and/or replacements.

  • Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process.

  • Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete's needs and act with their ultimate satisfaction in mind.

  • Work with individual stores to provide support and reach resolution related to Athlete issues.

  • Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.

Call center location:

  • DICK'S Customer Support Center, Coraopolis, PA

Call center hours:

  • Standard operating hours will be Monday Friday, between the hours of 8a 6p

  • During our peak season, we will also be assisting our Athletes on Holidays & Weekends

  • High School Diploma or Equivalent

  • Minimum of one year of customer service experience

  • A passion for WOWing our Athletes!

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VIEW JOBS 6/9/2019 12:00:00 AM 2019-09-07T00:00 Do you have a passion for customer service? Are you a sports enthusiast? Does the idea of delighting the customer excite you? If that describes you, we have a great opportunity as a Full-Time DICK'S Sporting Goods Customer Service Teammate. This role is an exciting, front line, full-time role that connects our brand to our Athletes (customers) via super engaging phone conversations. The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey. In this role you will: * Assist Athletes with situations related to product inquiries, gift card and ScoreCard issues, place orders, check on existing order status, and process returns and/or replacements. * Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process. * Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete's needs and act with their ultimate satisfaction in mind. * Work with individual stores to provide support and reach resolution related to Athlete issues. * Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information. Call center location: * DICK'S Customer Support Center, Coraopolis, PA Call center hours: * Standard operating hours will be Monday – Friday, between the hours of 8a – 6p * During our peak season, we will also be assisting our Athletes on Holidays & Weekends * High School Diploma or Equivalent * Minimum of one year of customer service experience * A passion for WOWing our Athletes! Dick's Sporting Goods Inc Pittsburgh PA

Customer Service Teammate - Full Time Call Center Representative

Dick's Sporting Goods