Customer Service Team Member

Mills Fleet Farm Cedar Rapids , IA 52402

Posted 2 months ago

Here at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable Cashiers to go above and beyond customers' expectations.

  • Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.

  • Handle customer exchanges, returns and complaints effectively.

  • Serve as a cashier resource while on floor duty by assisting with transactions, resolving discrepancies and troubleshooting cash register and tender issues.

  • Greet customers in a friendly manner with a smile, throughout the entire interaction. Are outgoing and engaging. Must love working with people.

  • Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

  • Articulate the advantages of the Fleet Rewards credit card and encourage customers to apply.

  • Extend offers for the Extended Protection Policy to qualifying items.

  • Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.

  • Remain knowledgeable about the store for customer questions.

  • Restock items efficiently and accurately; ensure assigned area is always presentable.

  • Deliver an outstanding shopping experience.

  • Help cashier team deliver a rewarding shopping experience for our customers.

Education/Experience:

  • High School Diploma or GED preferred.

  • Knowledge of basic cash handling procedures including simple math.

  • Ability to work a flexible schedule to meet the needs of the business. Including days, nights, weekends and holidays is preferred.

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Customer Service Team Member

Mills Fleet Farm