Customer Service Team Member

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

The Customer Service Team Member will provide a friendly and efficient check-out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers' expectations.

Job duties:

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer's purchase and bag merchandise.

• Handle customer exchanges, returns, and complaints effectively.

• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.

• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.

• Cashiers are outgoing and engaging. Must love working with people.

• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

• Extend offers for the Extended Protection Policy to qualifying items.

• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.

• Remain knowledgeable about the store for customer questions.

• Restock items efficiently and accurately. Ensure assigned area is always presentable.

• Deliver an outstanding shopping experience for customers.

• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.

• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.

• Knowledge of basic cash handling procedures, including simple math.