We are looking for a Team Manager to help support our Retail Payment Solutions group in Englewood, Colorado. This position is responsible for the following:
Oversees a staff responsible for the research and resolution of customer inquiries and problems related to products and services of the assigned area. Handles or assists in resolving technical and/or complicated transactions and operational issues
Ensures prompt and efficient service and processing of transactions, correspondence, documentation, etc. as applicable to minimize loss and provide maximum customer service
Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications
Participates in the development and enhancement of equipment and training procedures and programs which support products and services
Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity
Develops quality standards by forecasting work volume and staffing needs for the functions performed in the assigned area
Plans, develops, establishes and controls assigned organization and budget functions.
We offer a competitive salary plus excellent benefits, including group medical, prescription, dental, vision, and life insurance, short and long-term disability insurance, flexible spending accounts, immediate 401(K) participation, pension, free checking along with discounts on other banking products and services and much more!
Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Bachelor's degree, or equivalent work experience
Two to three years of customer service management or related experience
Preferred Skills and Experience
Strong customer service and problem-solving skills
Thorough knowledge of applicable services, products and systems
Strong knowledge of banking operations
Basic managerial skills
Strong verbal and written communication skills