Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Service Team Manager

Expired Job

US Bank Englewood , CO 80110

Posted 1 week ago

We are looking for a Team Manager to help support our Retail Payment Solutions group in Englewood, Colorado. This position is responsible for the following:

  • Oversees a staff responsible for the research and resolution of customer inquiries and problems related to products and services of the assigned area. Handles or assists in resolving technical and/or complicated transactions and operational issues

  • Ensures prompt and efficient service and processing of transactions, correspondence, documentation, etc. as applicable to minimize loss and provide maximum customer service

  • Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications

  • Participates in the development and enhancement of equipment and training procedures and programs which support products and services

  • Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity

  • Develops quality standards by forecasting work volume and staffing needs for the functions performed in the assigned area

  • Plans, develops, establishes and controls assigned organization and budget functions.

We offer a competitive salary plus excellent benefits, including group medical, prescription, dental, vision, and life insurance, short and long-term disability insurance, flexible spending accounts, immediate 401(K) participation, pension, free checking along with discounts on other banking products and services and much more!

Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Two to three years of customer service management or related experience

Preferred Skills and Experience

  • Strong customer service and problem-solving skills

  • Thorough knowledge of applicable services, products and systems

  • Strong knowledge of banking operations

  • Basic managerial skills

  • Strong verbal and written communication skills

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

Adaptive Planning

Posted 3 days ago

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 Customer Success Manager Job Description: Are you fanatical about delighting customers? Looking for a career that is changing the lives of finance professionals around the world? Do you enjoy really listening between the lines to what a customer hopes for – and then making it possible? If you answer yes, this job may be perfect for you! The Customer Success Manager (CSM) is a critical role in Adaptive Insights Software-as-a-Service business model. The CSM will ensure that maximum value is delivered with Adaptive Insights products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. You will be the Adaptive Insights' most valuable asset, our customers. Ultimately, the CSM's goal is to ensure that the value derived from the Adaptive Insights solution far exceeds customer's expectations; as such, the role requires a combination of customer success, strong business acumen and sales experience. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for Adaptive Insights customers and a collaborative approach that brings the best of Adaptive Insights to each and every customer. Duties and Responsibilities: * Own the overall relationship with the customer * Responsible for managing, renewing and expanding a large group of customers that are in our NetSuite channel. * There is a renewal quota for this position. * Work with small and large accounts located around the world. Organization and prioritization are keys to success * Work with our Customer Enablement Programs team to drive many-to-one programs and Office Hours services to SMB customers * Build relationships within Enterprise customers to become a trusted advisor, to oversee their adoption, and promote best practices to continually drive incremental value and return on their investment * Collaborate with sales teams to ensure growth attainment and increased footprint * Serve as an escalation point for issues that impact the customer's success. * Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and the Adaptive Insights team. Required Skills and Experience: * BA/BS degree * Minimum 5 years of experience in a similar role * A passion for customers * A desire to learn and a commitment to putting it into action * Field sales experience in SaaS and experience managing an entire sales life-cycle, particularly renewals. * Proven success in exceeding quotas. * Strong communication and leadership skills; comfortable interacting with a broad range of customers, partners, and colleagues * Excellent presentation skills, interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone. * Familiar with change management practices, change communications and process re-engineering. * Accountable for results and deliverables; self-starter who works independently and proactively. * Ability to manage multiple complex assignments simultaneously. * NetSuite ERP experience desired * Ability to travel 25% - 40% Adaptive Planning Englewood CO

Customer Service Team Manager

Expired Job

US Bank