Customer Service Team Lead

Customer Service Team Lead

Pay from $28 to $35 per hour - That's up to $69,000 - $84,000 per year with bonuses!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required. Bachelor's degree preferred.

• 3+ years of customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

• Effective communication skills.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

• 401(k) with 6% employer match.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center.

• Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!