Customer Service Team Lead - Insurance

Are you passionate about leadership and delivering exceptional customer service? We're seeking a Customer Service Team Lead - Insurance for a homeowner insurance carrier who thrives in a fast-paced environment and excels at guiding teams to success Key Responsibilities: ✨ Assist your Supervisor in maintaining service level and queue coverage ✨ Take calls 20% of the time and support during peak times or special events ✨ Provide real-time feedback, coaching, and development to agents ✨ Host team meetings, review performance, and track important updates ✨ Handle administrative duties: attendance tracking, adherence, and IT issue reporting Qualifications: 5 years of experience, including 2 years in a Team Lead role 2 years of experience in personal lines insurance Proven experience leading high-volume inbound call center teams Strong communication, team-building, and ethics Ability to manage multiple tasks and a commitment to problem-solving Why Join Us? Be part of a collaborative team environment Help shape and develop future leaders Work with a company that values growth and innovation Bring your leadership skills and positive attitude to our team Apply today and take the next step in your career